Staples is business to business. You’re what binds us together.

This is a hybrid position at our Maitland office with a three-day in office expectation.

The Sales Development Representative (SDR) contributes to Staples success by connecting potential customers with the right Staples platform to meet and or solve their business needs. The successful candidate will have an opportunity to significantly impact the growth and development of our lead management and operations team and will work closely with Sales peers, Operations and Marketing to ensure the success of the program. The SDR’s are responsible for prospecting, qualifying, selling and driving new business into the top of the sales funnel. This team has a large effect on Staples bottom line: executing at the top of the funnel is what drives revenue out of the bottom by ensuring we are hitting and exhausting the best quality leads.

Calling warm leads generated through inbound calls and marketing channelsQualifying, converting or closing prospectsProcess lead lists down the Staples lead funnel ensuring the most qualified leads hit salesResearch prospects on LinkedIn and other relevant internal databasesMeet daily, weekly and monthly Sales Qualified Lead (SQL) Conversions and Wins

What you bring to the table:

Experience with CRM software (e.g. Salesforce)Understanding of sales performance metricsPeople OrientedHands-on experience with multiple sales techniquesCustomer first mindsetWillingness to learnStrong time management skillsAbility to multitaskAbility to transition from one task to anotherView challenges as opportunities to growAbility to overcome objection

What’s needed- Basic Qualifications:

Prior work experience having conversations via phone, email or chatPrior experience producing results on a day-to-day basisExperience overcoming multiple objections in the course of a callExperience using software like Microsoft Office Suite, Salesforce.com or other CRMHigh school diploma or GED

What’s needed- Preferred Qualifications:

College degreeMinimum 1 year of blended customer service and sales experience in a Call Center environment is preferableExperience selling over the phonePrevious experience using salesforce.com or a comparable sales tool

We Offer:

Inclusive culture with associate-led Business Resource Groups.112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.