Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  Welcome to Hotel Flor Tampa Downtown, Tapestry Collection by Hilton, a true gem in the heart of the city of Tampa. With 210 stylishly appointed guest rooms and 13,042 sq ft. of versatile meeting space, our hotel is not just a destination; it's an experience. As a member of the Pyramid Family, we take pride in fostering a culture that sets us apart as the premier employer in the area.   Every member of our team plays a pivotal role in delivering outstanding service and creating memorable experiences for our guests. We don't just want to be a hotel people pass through; we aim to be distinguished by our excellent culture. Discover today what a fulfilling career with Pyramid Global Hospitality at Hotel Flor Tampa Downtown can mean for you!

What you will have an opportunity to do:

Position Summary

The Sales Coordinator supports the Sales & Marketing team by providing administrative, operational, and client-facing assistance to drive revenue and ensure exceptional guest experiences. This role plays a critical part in communication and execution, serving as a liaison between Sales and all hotel departments to ensure seamless coordination of group and event business.

The ideal candidate is highly organized, detail-oriented, proactive, and thrives in a fast-paced hospitality environment.

Key Responsibilities

Sales & Administrative Support

Answer incoming sales calls and respond to inquiries in a timely and professional mannerDistribute incoming leads to appropriate Sales ManagersAssign and track lead points within the sales systemMaintain and update client accounts in Delphi (or applicable CRM system)Prepare contracts, proposals, banquet event orders, and supporting documentation as directedEnter and manage rooming lists accurately and efficientlyAssist with preparing weekly sales reports, pace reports, and production reportsMaintain accurate file management for all group and event documentation

Client & Event Support

Conduct site tours for prospective clients as neededAssist in coordinating client visits and VIP site inspectionsSupport event detailing and ensure proper internal communicationMonitor group cutoff dates, deposits, and contract deadlinesProvide timely follow-up with clients regarding reservations, rooming lists, and event updates

Interdepartmental Liaison Responsibilities

Serve as the primary liaison between the Sales Department and Operations, Front Office, Catering, Banquets, Revenue Management, and AccountingCommunicate group and event details clearly to all operational departmentsEnsure accurate turnover of definite business from Sales to OperationsAssist in resolving discrepancies between departments regarding billing, rooming lists, event details, or client expectationsParticipate in BEO and operations meetings as needed to support seamless execution

Operational Coordination

Ensure all sales files and documentation are complete and organizedSupport monthly sales meetings and prepare necessary materialsMaintain inventory of sales collateral and marketing materials

Assist with special projects and initiatives to support revenue growth

What are we looking for?

Qualifications

Previous hotel or hospitality experience preferredExperience with Delphi, OnQ, or similar hotel sales systems preferredStrong organizational and multitasking skillsExcellent written and verbal communication skillsProficient in Microsoft Office (Word, Excel, Outlook)Ability to work independently and as part of a teamProfessional demeanor with strong customer service skills

Physical Requirements

Ability to stand and walk property during site toursAbility to lift up to 25 lbs occasionally

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.