Job Title: Customer Service and Order Management Specialist Job Description We are seeking a dedicated Customer Service and Order Management Specialist to join our team. In this role, you will be responsible for managing the fulfillment process of sales orders, ensuring accuracy in order entry, and maintaining effective communication with both customers and internal teams. You will play a crucial role in optimizing service levels and contributing to the seamless operation of our customer service and logistics processes. Responsibilities + Manage and process sales orders from customers, ensuring accurate entry into the SAP system and verification of amounts and terms. + Coordinate with logistics and warehouse teams to manage order information effectively. + Analyze customer requests and take appropriate actions to ensure timely and effective communication via phone and email. + Collaborate extensively with purchasing, sales, project management, and warehouse teams. + Handle complaints regarding noncompliance of spare parts, involving relevant areas of the company to resolve issues. + Monitor the performance of the Spare Parts function concerning volumes, service levels, and order processing time, identifying potential problems and proposing corrective actions. + Build and maintain long-term relationships with both external customers and internal teams. Essential Skills + Proficiency in SAP and ERP systems is highly preferred. + Strong computer skills including Microsoft Office. + Experience in customer service and logistics management within a manufacturing environment. + Excellent organizational skills and extreme attention to detail. + Solid writing, interpersonal, and communication skills. Additional Skills & Qualifications + 1-2 years of OEM customer service experience in a manufacturing environment is preferred. + Experience with inventory management, shipping and receiving, and data entry. + Ability to perform routine clerical duties and miscellaneous job-related tasks as assigned. Work Environment The work environment is clean, well-lit, and climate-controlled. The hours are from 7 am to 4 pm to coordinate with the team in Italy. The team consists of three other after-sales representatives. Our facility includes a large machining and assembly shop, along with engineering and parts/repair operations. Job Type & Location This is a Contract position based out of North Chesterfield, VA. Pay and Benefits The pay range for this position is $24.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Chesterfield,VA. Application Deadline This position is anticipated to close on Aug 31, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.