Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description The award-winning, 480-acre Saddlebrook Resort has made a name for itself as a premier meeting and vacation destination, as well as one of the nation’s preeminent athletic training facilities. Purposely planned as a car-free Walking Village, the resort setting allows guests to easily walk everywhere, surrounded by lagoons and cypress trees. Families and groups visiting our upscale hotel near Tampa, Florida, may choose from 495 rooms and suites with a total of 800 bedrooms, clustered around nine serene courtyards complete with gardens, stone benches, stone paver walkways and native Florida landscaping. Exceptional restaurants and lounges, two golf courses, multiple tennis courts and more complete our offerings. Overview Join the team at Saddlebrook Resort Tampa, where hospitality meets excellence! As part of our dynamic team, you’ll enjoy a vibrant work environment, opportunities for growth, and the chance to be part of a world-class resort known for its luxury, exceptional service, and top-tier golf and tennis facilities. Grow your career in paradise! BASIC FUNCTIONS: The Sales Coordinator primary role is to perform general office duties to support Sales Team e.g. filing, sending emails, faxing, copying, group/individual reservations, loading special or negotiated rates on to the property management system and Maintaining Customer and company profiles. Working in Delphi running reports, updating files. We should assist in selling guest rooms, catering services and banquet facilities as directed by the DOSM. Also provide high-level administrative support by conducting research, preparing reports, collecting and processing sensitive data, resolving guest issues and also performing clerical functions to help support the sales and marketing team. Qualifications QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING & WORK EXPERIENCE 2+ years of experience in resort or hotel sales support, ideally in a full-service or luxury property Familiarity with group sales processes, room blocks, contracts, and event coordination Proficient in sales and property management systems (e.g., Delphi.fdc, Opera, Salesforce) Strong organizational and multitasking skills in a high-volume, fast-paced resort environment Excellent verbal and written communication skills for client interaction and internal collaboration Proven ability to prepare proposals, sales reports, and support site visits and FAM tours Professional demeanor and commitment to delivering outstanding guest service High level of attention to detail, accuracy, and ability to meet deadlines Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint) Previous experience in a destination resort or with golf, spa, or conference services is a plus Associate or bachelor's degree in Hospitality, Business, or a related field preferred ESSENTIAL FUNCTIONS: Answer telephone and respond to caller inquiries in a pleasant manner. Answer client / bookers questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.) Assign leads as a lead catcher to appropriate sales manager. Work in Delphi to run weekly, monthly and quarterly sales reports Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Responsible for coordinating internally with the sales & marketing team. Generating reports, preparing proposals, collecting details, coordinating with clients & suppliers. Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders and meeting summaries. Gather materials and assemble information packages (e.g. brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.). Generate group and/or social catering leads through incoming calls and miscellaneous websites. Assist sales team by managing schedules, filing important documents and communicating relevant information. Record, transcribe and distribute minutes of meetings. Meets with clients in the absence of the Director of Sales, Catering or Sales Managers to effectively and professionally convey details of the sale to the client. Perform hotel site tours with potential clients if salesperson is not available. Monitor, screen, respond to and distribute incoming communications. Design, upload, extract and maintain customer databases. Using our Delphi system to due accomplish daily sales duties. Load and Manage Rate Codes to the Hotel Software and link the negotiated rates to the correct company profiles. File and retrieve documents and reference materials. Conduct research and collect data to prepare reports and documents. Utilizes efficient sales strategy for the maximization of hotel revenue. Ensures all documents produced by the Sales Department (i.e. BEO’s, contracts, rooming lists, proposals) are completed accurately and on time. Respond to complaints from customers and give after-sales support when requested. Ensure the adequacy of sales-related agreement, BEO’s and turn over documents are available at all times. Prerequisites: Must have experience working in Delphi Speak with others using clear and professional language. Prepare and review written documents accurately and completely. POSITION ANALYSIS/SPECIFICATIONS N/A OCCASIONAL FREQUENT CONSTANT Sitting X Standing X Walking X Bending Over X Crawling X Reaching X Crouching X Kneeling X Balancing X Pushing/Pulling X Lifting/Carrying 10lbs or less X 11lbs to 25lbs X 26lbs to 50lbs X 51lbs to 70lbs X Manual Dexterity X Fine Motor Skills X Gross Motor Skills X Eye/Hand Coord. X Near Vision X Far Vision X Color Recognition X Hearing X ENVIRONMENTAL FACTORS YES NO Working Outside X Working Inside X Working Alone X Working Closely With Others X Excessive Cold/Heat X Excessive Humidity/Dampness X Noise/Vibrations X Working Above Ground X Working Below Ground X Working with Chemicals/Detergents/Cleaners X Working Around Fumes/Smoke/Gas X Walking on Uneven Surfaces X Motorized Equipment or Vehicles X Working Around Machinery/Motorized Equip. X Climbing on Scaffolds or ladders X