We are hiring in Crown Italy!

Weŕe looking for a dynamic Residential Consultant who will be responsible for the servicing and conversion of direct in-home sales opportunities generated by Crown’s marketing efforts. You will follow the prescribed Crown sales methodologies and protocols in accordance with the strategies, priorities, and sales targets of the Crown Group. You will work closely with other internal stakeholders and ensures all sales opportunities are leveraged to maximum effect in a team selling environment. Maintaining a high performance customer driven culture will be crucial for your success.

 

About Crown Worldwide Group

The Crown Worldwide Group is a collection of businesses providing mobility, relocation, logistics and storage services to corporate and private customers all over the world. We’ve been moving people’s lives for over half a century, always putting people at the centre of everything we do. We have a proud history in global logistics but we’re also looking to the future, investing in smart technology, growing our businesses internationally and staying ahead of the curve. We promote diversity and inclusion in the workplace, hiring motivated and skilled people and inspiring them to do the best work of their lives. We operate in a socially responsible way, considering the environment and the communities we work in through our CSR program. For more information, please visit: https://www.crownworldwide.com.

 

What are the specifics of Residential Consultant role?

 

Key Tasks and Responsibilities

Administration

Meet and maintain weekly sales conversion targets in accordance with Crown’s KPIs. Attend, report to and participate in sales meetings, report on competitor trends and help develop local sales strategies that meet the challenges of the market. Ensure that administrative systems are up to date and accurate at all times and data input protocols are observed and adhered to. Maintain accurate invoices, documents and customers files. Ensure all costs are clearly detailed to customers and collected prior to removal date (unless approved corporate account). Prepare and present formal quotations to clients, using indicative selling techniques and structured approaches to enable successful negotiation with the customer.

Customer Service

Leads management. Virtual/Physical Surveys to assess the volume of the shipments. Present the company’s services, values and methodologies. Regular follow-up to ensure the booking of Residential Sales through negotiation and use of value add and upselling techniques.

Corporate Social Responsibility

Support the company CSR commitment and goals.

Other

Demonstrate and promote the company vision and values.

 

What we expect?

Aptitude, Knowledge and Qualifications Aptitude

Ability to maintain confidentiality and display tact and discretion at all times. Excellent analytical, interpersonal and communication skills. Excellent presentation skills and negotiation skills. Ability to work in a potentially rapidly changing environment. Ability to set priorities, manage your time and workload and dependably meet strict deadlines. Ensure tasks are completed within timelines to a high degree of accuracy and professionalism. Professional attitude and a willingness to support stakeholders in effectively doing their job. Solution oriented approach to problem solving and decision making.

Professional Knowledge and Skills

1-2 years sales experience. Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders. Well-developed administration and organisation skills with strong attention to detail. Knowledge of selling psychology. Cultural sensitivity and awareness.

Qualifications

Secondary education certificate or equivalent  International mindset (work/study abroad period will be highly preferred)

 

What we offer?

Competitive salary and performance-based incentives. Opportunity to grow in a dynamic sales organization. Direct impact on business growth and market expansion. Collaborative and innovative work environment. Career development and leadership opportunities.

 

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

· We are CARING about people and their experience

· Always DETERMINED to do our best and to always keep improving

· We are genuinely THERE when our customers and colleagues need us

· We encourage the SHARING of knowledge amongst each other

· We continuously remain OPEN-MINDED to stay innovative

 

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development