Job Title:

Sales Capability Specialist

Job Description

Job Purpose:
To drive sales excellence across the contact centre by leading coaching strategy, improving performance frameworks, and building sales capability beyond frontline team leadership. This role has strategic influence, works closely with operations leadership, and is responsible for delivering measurable revenue growth through enhanced sales skills and processes.

Key Responsibilities:

Coaching Strategy & LeadershipDesign, implement, and manage advanced sales coaching programmes across multiple teams.Train and mentor Team Leaders, Sales Coaches, and Supervisors to ensure consistent coaching standards.Performance ManagementAnalyse sales performance data to identify trends, gaps, and improvement opportunities.Collaborate with operations leadership to address underperformance at both team and campaign level.Sales Capability DevelopmentCreate sales training modules tailored to specific products, campaigns, or market changes.Lead workshops and masterclasses for top-tier sales skill development.Stakeholder EngagementPartner with Workforce Planning, Quality Assurance, and L&D teams to align on performance improvement initiatives.Present coaching impact and performance insights to senior management.Quality & ComplianceEnsure all sales coaching activities are aligned with compliance, regulatory, and company standards.

Required Skills & Experience:

Proven experience in sales coaching within a contact centre, preferably at a multi-team or multi-campaign level.Strong track record of exceeding sales and performance targets.Advanced knowledge of sales methodologies, performance metrics, and coaching techniques.Excellent facilitation, communication, and motivational skills.Ability to influence senior leaders and drive change.

Qualifications:

Relevant sales, business, or L&D qualification (advantageous).Coaching or leadership certifications (e.g., ICF, ILM) preferred.

Location:

ZAF Cape Town - 18 Main Rd, Claremont, Cape Town, 7708

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents