Sales Associate

Manchester, NH (Primary Territory)

 

Build a career in medical device sales with a company known worldwide for innovation, quality, and impact.

At KARL STORZ, the Sales Associate role is a highly visible, hands-on position designed to develop future Sales Executives while delivering immediate value to customers. This role supports the Manchester, NH area and provides exposure to advanced sales activities, complex installations, and clinical environments that few early-to-mid career sales roles can offer.

 

Role Overview

The Sales Associate serves as a trusted subject matter expert, responsible for sales and sales-related activities across their assigned territory and, as needed, additional markets. Reporting to the Manager, Sales Associate, with a dotted line to the local Sales market team, this position works independently while partnering closely with Sales Executives to execute territory strategies and achieve business objectives.

This is a proven feeder role into the Sales Executive career path, offering a competitive base salary and performance-based bonus.

Key Responsibilities Selling Activities (Approximately 70%)

Support achievement of annual sales quotas within the assigned territory

Conduct product demonstrations, trials, and evaluations for capital equipment

Provide case coverage in support of existing products and upcoming trials

Participate in or lead installations and related in-servicing efforts

Support and lead trials and case coverage for single-use product initiatives

Effectively present and differentiate product features, benefits, and clinical applications in compliance with product labeling

Build and maintain compliant, professional relationships with physicians, nurses, sterile processing, materials management, and administrative staff

Conduct comprehensive customer visits across departments, including addressing service and repair needs

Prepare sales quotes and service agreements

Support company-sponsored promotional initiatives

Collaborate with the local sales team to develop and implement compliant sales strategies

Communicate clearly and transparently with customers and internal partners

Drive growth across hospitals, ambulatory surgery centers, and office-based accounts

  Customer Support & Operational Activities (Approximately 30%)

Train and educate customer personnel to ensure satisfaction and long-term product reliability

Provide real-time troubleshooting in operating rooms and other clinical settings, particularly for video and integration interfaces

Educate customers on proper product use, care, handling, and reprocessing in accordance with Instructions for Use

Assist with customer management, including order status updates, pricing changes, promotions, and issue resolution

Support returns and service/repair coordination

Secure, manage, and return demonstration and evaluation equipment

Maintain current knowledge of products and procedures and complete all required training

  Additional Expectations

Maintain accurate customer records and submit timely reports

Complete all required training and knowledge assessments within defined timelines

Prepare and submit territory-related reports as required

Attend sales meetings, training programs, and company events

Adhere to all company policies, procedures, quality systems, and safety standards

Support internal and external audits as requested

  Required Qualifications

Minimum of 2 years of sales experience, preferably in medical devices, or 2 years as a KARL STORZ Onsite Specialist

Bachelor’s degree or equivalent work experience

Ability to travel to customer sites approximately 90% of the time

Ability to meet and maintain hospital credentialing requirements

Proficiency in Microsoft Office

Working knowledge of hospital environments, including the Operating Room, Bio-Med, and Central Processing

Demonstrated professionalism and ability to follow hospital and company protocols

  Skills & Competencies

Ability to support or lead product trials and installations

Confidence engaging with surgical staff in operating room environments

Strong communication skills, particularly when directing clinical staff on equipment use

Creative problem-solving skills in fast-paced, high-pressure settings

Ability to influence without authority and build credibility at all organizational levels

Strong organizational skills, adaptability, and ability to manage multiple priorities

Customer-focused mindset with a strong sense of urgency and empathy

Flexibility to accommodate extended or changing work hours as needed

Willingness to relocate for long-term career growth

  Preferred Qualifications

Salesforce experience

Strong aptitude with technology and medical products

Demonstrated history of exceeding performance goals

  Physical, Mental & Travel Requirements

Ability to lift up to 35 lbs. of equipment

Ability to adapt to changing priorities and extended hours

Strong interpersonal and communication skills with internal and external partners

Daily local travel with up to 50% travel outside the assigned region annually

Valid driver’s license required

  Why KARL STORZ

KARL STORZ offers the opportunity to build a meaningful sales career in healthcare while working with advanced technology that supports better patient outcomes. We invest in development, promote from within, and empower our teams to make a real impact.

 

If you are motivated, customer-focused, and ready to grow into a sales leadership career, we encourage you to apply.