Job Title
Senior Retail Guest Experience Specialist

Job Overview

At Bob’s Discount Furniture, our Senior Retail Guest Experience Specialists are the driving force behind our exceptional in-store experience. In this role, you’ll lead by example—engaging with customers, guiding them through a service-centric shopping journey, and helping them find the perfect home solutions. You’ll also support operational excellence by opening and closing the store, mentoring peers, and ensuring the showroom is guest-ready at all times.

This is a full-time, customer-facing position requiring flexible availability including nights, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong interpersonal skills, a passion for helping others, a commitment to excellence, and a proactive mindset. If you love engaging with customers, coaching others, and representing a trusted brand, this role is for you.

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

Customer service excellence and relationship-building

Enthusiastic showroom presence and product presentation

Sales performance and ability to meet/exceed goals

Peer leadership and teamwork

Conflict resolution and customer issue handling

Process execution and attention to detail

Active listening and communication

Use of technology tools (e.g., tablets, financing systems)

Preferred Competencies & Skills

Previous experience in retail or commission-based sales

Familiarity with product warranties and customer incentives

Ability to lead by example and influence team culture

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

National Medical, Dental, and Vision Insurance

Paid Time Off: Vacation, Sick Days, Holidays, Work Anniversary—and Your Birthday!

401(k) Profit Sharing Plan with a generous company match

Pet Insurance and employer-paid Life Insurance

Tuition Reimbursement and employee scholarship programs

Wellness, Legal, and Financial Planning Resources

Learning & Development through Bob’s Blueprint and Workday Learning

Employee Discount starting on Day 1 and Hays Perks program

Our Culture & Core Values

At Bob’s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values—Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun—guide everything we do. We’re not just a workplace; we’re a team that supports and celebrates each other!

Minimum Qualifications

Strong ability to connect with customers and guide their experience

Demonstrated ability to meet or exceed personal performance goals

Experience working collaboratively in a team environment

Must be at least 18 years old to be considered for employment

Physical Demands

Must be able to walk, stand, bend, stoop, kneel, reach, twist, and lift up to 25 lbs. without assistance

Ability to move items up to 50 lbs. with or without reasonable accommodation

Frequent mobility throughout all areas of the showroom

Ability to stand or sit continuously during scheduled shifts

Diversity is a Core Value at Bob’s

At Bob’s Discount Furniture, we want you to feel at home. Whether you’re shopping with us or part of the Bob’s team, you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

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