MAJOR JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES (List in order of importance) + Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing air, car, rail, and hotel reservations. A concentration on Club Owned and 5 Diamond vendor products is required. + Book and counsel Members/non-Members on primarily domestic air, rail, hotel, and car reservations. + Operates and is familiar with applicable automated airline reservation and ticketing system as well as travel partner booking sites. Assumed proficiency within six months. + Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets. + Maintains Audit compliant files and indexes relevant travel documents using the DocuWare storage platform + Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs. + Create and maintain long-term relationships with travel clients to foster repeat business. + Meets or exceeds established minimum production/performance requirements. + Participates as a user in testing of new systems/procedures. + Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them. + Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms. + Assists Members with auto travel plans by providing hotel reservations along planned route. + Other duties as assigned. JOB REQUIREMENTS/QUALIFICATIONS (Education/Training, Experience and Certifications) + High school diploma or equivalent. + One year previous sales and/or customer service experience. KNOWLEDGE SKILLS AND ABILITIES (Those necessary for competent performance of the job) + Ability to respond to customer inquiries and interact with others in a high-volume contact center environment. + Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions. + Ability to work effectively with Associates throughout the ACA organization. + Proficiency in PC usage as well as GDS and other travel platforms. + Participates as a user in testing of new systems/procedures. + Strong customer service, problem resolution, and sales skills. + Ability to work overtime and/or holidays necessitated by business and/or weather conditions. To the qualified candidate, we offer: + Work from home. + Computer equipment provided. + 6 Paid Company Holidays plus 2 floating Holidays + Paid virtual training. + Company- wide Career mobility opportunities + 3+ weeks of Paid Time Off in addition to paid Holidays In addition, we also offer: + Competitive hourly rate $15.50 - $18.00 plus monthly incentive program + 401(k) plan with company match up to 7%. + FREE AAA membership + Medical, Dental, Vision and Prescription coverage + FREE Life Insurance + Auto repair, travel, and merchandise discount + Tuition reimbursement​ AAA Travel Sales Associates support member sales and service on multiple levels, by handling incoming calls and/or emails related to commodity travel products such as hotel, air and car reservations. In addition, AAA Sales Associates in our Travel Contact Center also: + Serve members and clients on the telephone, email, and web chat by providing Air, Car, Rail & Hotel reservations. A concentration on Diamond Elite and Preferred vendor products is required. + Book and council members on domestic hotels and cars. + Operates and is familiar with applicable automated airline reservation and ticketing system. + Provides best possible customer service and meet or exceed established production goals. Do you have what it takes to be a AAA Travel Sales Associate: + This is a work from home position, candidates must live within our territory (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia) + 1 year Retail Sales and/or Travel experience. + Work experience to include Invoicing. + Must be able to work one weekend day each week (shorter hours) - steady schedule. Choice of schedules. + Extensive knowledge of worldwide geography. Work Schedules: (TBD) 1st shift with one weekend day to be included with less hours. Choice of schedules. Training requirement: (TBD) Monday - Friday (9:00 a.m. - 5:30 p.m. EST) for the first 5 weeks. Work schedule will begin after training is completed. Paid Training. All computer equipment provided by AAA Club Alliance. #LI-Remote #US Full time Associates are offered a comprehensive benefits package that includes: + Medical, Dental, and Vision plan options + Up to 2 weeks Paid parental leave + 401k plan with company match up to 7% + 2+ weeks of PTO within your first year + Paid company holidays + Company provided volunteer opportunities + 1 volunteer day per year + Free AAA Membership + Continual learning reimbursement up to $5,250 per year + And MORE! Check out our Benefits Page (https://cluballiance.aaa.com/careers/benefits) for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Sales