. Job Description **At Fresenius Medical Care, we’re dedicated to improving the lives of patients with chronic kidney disease through innovative, high-quality products and treatments. Our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—guides everything we do. With over 125,000 people working across 3,700 dialysis centers and 39 manufacturing sites worldwide, we provide direct patient care through our Care Delivery network, develop and supply medical products, therapies, digital solutions via Care Enablement, and accelerate transformation through our FME Reignite strategy. Our values drive us: We Care for our patients, each other, and our communities. We Connect across teams and borders to deliver excellence together. And we Commit to doing things the right way, growing with purpose, and leading kidney care with innovation and compassion.** **Goal of the function:** **assuring that products and services sold are fully utilized by the customer and are delivering the benefits that were outlined in the sales process** **maintaining an ongoing relationship with selected customers and sales staff, particularly those focused on technical applications of the product or service** **providing a key communications link to the customer by using technical knowledge of products, product availability, sales territories, and individual customers** **Your responsibilities:** **Product/service demos and information** **Demonstrates the most valuable features/attributes of the product/service and link them to the customer's key challenges** **Provide advanced product/service information and respond to complex customer questions about the product/service** **Supports the implementation of sales tactics and strategies by providing technical expertise and supporting with product knowledge** **Customer onboarding** **Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points** **Resolving customer issues** **Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required** **Tasks performed regularly which form the essential characteristics of the position.** **Product/service demos and information** **Demonstrates the most valuable features/attributes of the product/service and link them to the customer's key challenges** **Provide advanced product/service information and respond to complex customer questions about the product/service** **Supports the implementation of sales tactics and strategies by providing technical expertise and supporting with product knowledge** **Customer onboarding** **Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points** **Resolving customer issues** **Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required** **Periodic health checks** **Maintain and lead periodic check-ins with key customers to ensure they're receiving the most value from the product/service; note the most commonly raised questions/issues during check-ins** **Renewals** **Drive and secure customer renewals through exceptional service interactions, ensuring the customer is consistently gaining value from the product/service** **Contribute to identify and communicate commercial opportunities with a special focus on portfolio improvements** **Service-related upselling and cross-selling** **Actively look for ways in which additional products/services can grow the value of the customer's account within the organization** **Customer relationship management/account management** **Develop and implement a customer contact plan to communicate product launches and engage the customers in relevant sales campaigns in close exchange with Area Sales Managers. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response** **Own the contact and foster their relationship with selected non-prioritized accounts, performing as account manager** **Support sales activity across the given territory (performance will be measured against predetermined and agree targets both sales and otherwise)** **Customer Relationships/Prospecting** **Proactively develop and implement in close exchange with Area Sales manager a relationship management plan for potential customers accounts to identify and build relationships with relevant decision -makers and influencers within the customer organization** **Customer Needs Clarification** **Consult with a arrange of customer representatives at different levels to identify the outcomes they require while enabling effective two way flow of information and resolution of issues** **Assess clients based on identified needs offering new customized services, adapted to their characteristics and specificities** **Sell customer propositions** **Identify the products or services that best meet the customer's stated needs, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale** **Support the implementation of FME’s strategic initiatives within the accounts where they have the ownership, ensuring an account-oriented approach, an acceptable level of profitability and cash flow, and prioritizing integrated solutions over single product/service sales** **Promoting Customer Focus** **Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships** **Provide in sights on market intelligence and development to operationalize the commercial strategy** **Excellence Digital Growth Engagement & Customer Relationship Management (CRM) Data** **Enter customer information that has been gathered through research and/or through direct customer contact into the customer relationship management database/system, to ensure that the organization has quality data to enable effective customer retention and business development activities** **Proactively support hybrid sales campaigns** **Sales Opportunities Creation** **Develop a broad relationship network within the account personnel, identifying account’s needs and levering the use of internal specialists to fulfil their requirements** **Promote the organization, and enhance its reputation** **Customer Experiences Implementation** **Define, design, and deliver significant, compelling, and differentiating experiences for customers and ensure that business areas/units execute on the CX strategy in close collaboration with marketing** **Your profile:** **Academic background or** **equivalent diploma in relevant subject matter** **Work experience in Application support (> 3 years)** **Work experience as nurse or equivalent** **Sales experience (> 3 years)** **Fluent in English and Dutch;** **Open to travel within the BeNeLux region and internationally** **Comfortable working across time zones and aligning with international standards** **Our Offer for you:** **There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.** **Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world** **Individual opportunities for self-determined career planning and professional development** **A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one** **A large number of committed people with a wide range of skills, talents and experience** **The benefits of a successful global corporation with the collegial culture of a medium-sized company**