Om rollen

As a Supervisor and Key Holder, you play a pivotal role in shaping exceptional customer experiences that not only drive sales but also foster an inspiring and welcoming store atmosphere. You lead by example, supporting the management team in delivering outstanding service and operational excellence. With your strong organizational and communication skills, you will energise and drive the team to create a shopping journey for our customers that are authentic, personalized, and engaging.

Key Responsibilities:

Delivering an excellent customer experience through expert styling advice, good product knowledge, and an engaging store environmentTaking responsibility for store opening and closing procedures, while providing support to the wider management team as neededInterpreting sales data and collaborating with store leadership to optimize the commercial performance of the storeLeading and inspiring a team of sales assistants to consistently uphold exceptional service standardsOverseeing day-to-day store operations such as delivery, replenishment and shop floor cover to ensure efficiency, compliance, and excellenceActing as a brand ambassador, embodying the company’s values and ensuring every customer interaction is memorable and meaningful

 

KravspecifikationPrevious experience in retail / hospitality, with a good understanding of store operations, including opening and closing procedures and stock delivery processing.Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customersAdaptable and flexible: Adaptable and responsive to changing priorities and customer requests.Action-oriented: Proactive and driven to take initiative and get things done.Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.Comfortable working varied hours, including evenings, weekends, and holidays.English language skills

Ytterligare informationThis is a part-time temporary position with a contract of 25 hours a week until end of May 2026.

Apply by sending in your CV. Due to data policies, we only accept applications through the career page.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this, Sweden-based colleagues also receive:  

Long Service AwardCollective agreementWellness Allowance

Inclusion & Diversity  

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.   

Company Description 

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.