Our client, a leader in the IT industry, is seeking an Operational Excellence Engineer to join their team. As an Operational Excellence Engineer, you will be part of the RTC Operational Excellence team supporting Voice & Video infrastructure initiatives. The ideal candidate will have strong analytical skills, excellent communication abilities, and a process improvement mindset which will align successfully in the organization. **Job Title:** **Operational Excellence Engineer** **Location: New York, NY (Hybrid - 3 days Onsite)** **Pay Range: Based on the experience** **What's the Job?** + Collaborate with the operational excellence team to establish high-level solution needs and technical requirements. + Analyze technical data processing routines and drive solutions that enhance process efficiency and controls. + Lead strategic initiatives focused on fostering a culture of continuous improvement. + Oversee technical, process, and service deliverables against various risk programs. + Design service management improvement plans and automate tasks to enhance service quality. **What's Needed?** + Experience with methods and tools for documenting system designs and data flows. + Understanding of SQL and ability to write queries for data validation. + Knowledge of analysis and project management disciplines, processes, and tools. + Proven ability to monitor and manage issues, risks, and dependencies. + Strong reporting skills and experience managing multiple stakeholders. **What's in it for me?** + Opportunity to work in a dynamic and innovative environment. + Engage with cross-functional teams to drive impactful changes. + Develop your skills in voice and video platform support and engineering. + Contribute to a culture of continuous improvement and operational excellence. + Build strong professional relationships across various teams and levels. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.