As a Role Readiness Associate in Wholesale Lending Services (WLS) you will be part of a team responsible for the training and knowledge management needs of the organization. Wholesale Lending Services (WLS) is part of the JPMorgan Chase Commercial Bank providing lending servicing support to multiple business units across the firm and around the world. The Operation provides loan documentation; closing and funding; payment and fee processing; syndication loan trade processing; credit administration; collateral perfection and management; customer service and reporting; and construction management.

In this role, you will design, develop, deliver and support initiative-specific learning programs for new hire skill enhancement. You will partner with subject matter experts throughout the organization to create high quality, customized training solutions. The ideal candidate will have strong knowledge of loan operations, preferably in syndicated lending, and demonstrated experience developing content and engaging an audience on complex subject matters. 

Job responsibilities:

Design, facilitate, and maintain new hire, skill enhancement and initiative-specific training programsManage the production of learning objects in a variety of formats including print, graphics, audio, video, and animation technologies to support online coursework and programsEvaluate the effectiveness of training programs to ensure that desired outcomes have been achievedDocument and maintain detailed training materials and job aid resources to assist end users in day-to-day functionsProvides guidance and subject matter expertise to organization and team on appropriate, high quality training solutions Translate subject matter expert knowledge into effective learning solutionsDocuments, evaluates, coaches and counsels trainees on performanceParticipates in content reviews with stakeholders to ensure accuracy and validity of all training contentParticipate on project teams whose outcomes have significant impact to business results

Assist managers in development and coaching of staff

 

Required qualifications, capabilities, and skills:

Demonstrates foundational facilitation skills using a variety of training methodsExcellent communication, planning, organization, time management and presentation skills Strong instructional design and analytical skillsExperience in loan operations, preferably syndicated lendingAbility to work flexibly and independently to manage multiple priorities and responsibilitiesTechnically savvy—ability to research and quickly learn new technologies in support of business objectivesAbility to assess whether trainees will meet standards to successfully complete training programsStays current and adapts easily to changes in course content, policies and procedures and regulationsAdvanced Microsoft Office skills – Word, Excel and PowerPointAbility to effectively interact at all levels of the organization Exceptional problem-solving and decision making skills 

Flexibility required to collaborate with global partners

 

Preferred qualifications, capabilities, and skills:

Formal training or education experience and/or familiarity with adult learning theory

Ability to use Articulate Storyline, Camtasia, and the Adobe Creative Cloud Suite a plus