AAA Club Alliance is seeking a Roadside Assistance Payments Counselor to join our team in Wilmington, DE or Lexington, KY. This role follows a hybrid schedule, with on-site work Tuesday through Thursday. The primary duties of the Roadside Assistance Payments Counselor are to: + Audit duplicate calls, service tickets, exception reports, and payment codes; make payment decisions and adjustments as needed. + Review no-service calls, tow mileage, reimbursements, and member/contractor activity to prevent duplicate payments and identify trends or potential abuse; report findings to management and SIU. + Manage service confirmations, billing inquiries, credit card and special billing calls, daily allocations, and collections; support Treasury with disputed transactions. + Process reciprocal and affiliate billings, maintain call documentation, and coordinate with RAP providers to ensure accurate and timely billing information; resolve discrepancies and disputes. + Perform monthly account analysis and receivable reconciliations, maintain accounting records and journals, and monitor programs for data accuracy and compliance. + Collaborate with internal teams, vendors, and contractors to resolve issues, support training and process improvements, and assist with month/year-end close, reporting, special projects, and other departmental needs. + Responsible to assist with departmental month and year-end closing processes, including preparation of journal vouchers and advising manager of current balances. + Complete special projects, assist throughout the department as needed and back-up manager for month end closing process. + Other duties as assigned. Minimum Qualifications: + Completion of a high school degree and a minimum of four years’ experience as a dispatcher or equivalent. + Knowledge of Roadside Assistance dispatch systems and operations. + Strong knowledge of Microsoft Word, Excel and Access. + Thorough geographical knowledge of operating region and ability to read and interpret maps. + Must possess effective analytical, problem solving and communication (written and oral) skills. + Must demonstrate ability to handle sensitive situations involving financial issues and service discrepancies via constructive interaction with internal and external contacts. + Ability to manage multiple priorities to meet multiple deadlines. + Ability to meet departmental attendance standards, work weekends and overtime as necessitated by weather and or business conditions. ​At AAA, your success is our success. What we can offer you: + The starting base compensation for this position is $21.55 to $33.54 an hour. *The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.* + Comprehensive health benefits package. + Up to three weeks of paid time off accrued during your first year. + Annual Bonus Plan. + 401(K) plan with company match up to 7%. + Professional development opportunities and tuition reimbursement. + Paid time off to volunteer & company-sponsored volunteer events throughout the year. + Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability. Full time Associates are offered a comprehensive benefits package that includes: + Medical, Dental, and Vision plan options + Up to 2 weeks Paid parental leave + 401k plan with company match up to 7% + 2+ weeks of PTO within your first year + Paid company holidays + Company provided volunteer opportunities + 1 volunteer day per year + Free AAA Membership + Continual learning reimbursement up to $5,250 per year + And MORE! Check out our Benefits Page (https://cluballiance.aaa.com/careers/benefits) for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Admin - Clerical