At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Primary Function/General Purpose of Position** The RN Navigator provides essential support to patients by guiding them through the healthcare system, ensuring they have access to necessary resources, and helping them manage all aspects of their care journey. This role involves assisting patients in understanding their medical condition(s) and treatment plans, including assisting patients with scheduling, overcoming logistical barriers, and connecting them with community resources to ensure a smooth and supportive healthcare experience. Navigators may work in a specific specialty area (ex: oncology, women’s/breast health, cardiology, neuro, etc.) based on organizational/patient needs and clinical background, to provide focused patient navigation support. **Essential Job Functions** + Guides patients in understanding their diagnoses, treatment options, and the healthcare process, including developing patient education programs and tools. + Serves as the essential link for communication and assessment between patients and all care providers. + Coordinates and advocates for care across multidisciplinary teams, ensuring that all medical, social, and psychological needs are addressed. This may involve scheduling multidisciplinary planning conferences, developing concise patient summaries for use by the care team, and documenting recommendations using standardized protocols in accordance with nationally recognized care guidelines. + Monitors patient progress and communicates with the care team to adjust treatment plans as necessary. + Facilitates appointments for consultations and support services within established service standards, including social workers, dietitians, physicians, etc. + Participates in patient education programs, community outreach, and quality improvement initiatives. + Tracks patient outcomes, ensuring findings are communicated to patient/providers. May also prepare reports to support quality initiatives and programs. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** Licensed Registered Nurse in state of practice (required) BLS Basic Life Support – American Heart Association (preferred upon hire, must obtain from approved source prior to direct patient care at BSMH; required at hire for RSFH) Oncology Nurse Navigator – Certified Generalist (ONN-CG) – Academy of Oncology Nurse & Patient Navigators (preferred, if placed in Oncology department) Breast Health Clinical Navigator (BHCN) – National Consortium of Breast Centers (NCBC) (preferred, if placed in Mammography department) **Education** Bachelor’s degree in nursing (preferred) **Work Experience** 3 years of direct patient care experience as an RN (required) Experience with discharge planning or utilization review (preferred) **Training** _N/A_ **Language** _N/A_ **Physical Requirements** **Physical Demands** Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) X Lifting/ Carrying (50-100 lbs.) X Push/ Pull (0-50 lbs.) X Push/ Pull (50-100 lbs.) X Stoop, Kneel X Crawling X Climbing X Balance X Bending X **Work Position** Frequency 0% 1-33% 34-66% 67-100% Sitting X Walking X Standing X **Additional Physical Requirements/Hazards** **Physical Requirements** X Manual dexterity (eye/hand coordination) X Perform shift work Maneuver weight of patients X Hear alarms/telephone/audio recordings Reach above shoulder X Repetitive arm/hand movements X Finger Dexterity Color Vision Acuity – far X Acuity – near ____ Not applicable to this position **Hazards** Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy X Exposure to high pitched noises Gaseous risk exposure Other: ____ Not applicable to this position **Skills** _Hard/Tech/Clinical Skills_ _:_ Discharge planning Patient Advocacy Flexible Analyzing data or information Reimbursement methodologies Staffing workflow and bed allocation Clinical knowledge Tracking Working knowledge of local and state resources Knowledge of government and non-government payor practices, regulations, standards and reimbursement _Soft/Interpersonal Skills:_ Knowledge Sharing Attention to detail Critical thinking Communication with family members Conflict resolution Proactive Problem Solving Active listening Relationship building Effective problem solving Teamwork Facilitation As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders + Tuition assistance, professional development and continuing education support _Benefits may vary based on the market and employment status._ All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com