Reports to: Manager of Business Development and Admissions
Duties & Responsibilities:
1. Performs Patient Assessments:
· Accurately assesses patient’s appropriateness for the Home Care or correct level of hospice care
· Acts as the face of the agency, meeting with patients and families to discuss the Hospice philosophy and benefit or Home Care regulations
· Confers with facility physicians, nurses, case managers and other providers to ensure the patient’s needs in the home are anticipated and appropriately addressed prior to discharge
· Ability to clearly and effectively communicate with Hospice medical director, staff, patients, caregivers, physicians and other departments within AHS
· Reviews appropriate documentation and confers with physician to obtain viable diagnosis for admission to service
· Participates in interdisciplinary discussion for appropriate level of care
· Completes referrals within Epic in a timely and accurate manner
· Communicates with CAC Manager and Assistant Managers on complex referrals
· Responsible for ordering required durable medical equipment for home hospice patients
· Knowledge of comfort care medications and ability to educate on same
Daily rounding with physicians and palliative team
Collaboration with physicians for appropriate discharge planning
2. Achieves growth goals:
· Demonstrates customer focused and results-driven behaviors
· Provides solutions to customer-identified problems
· Maintains awareness of customer/site changes and potential for new areas of growth
· Excellent customer service skills to meet the expectations of internal and external customers.
3. Utilizes self as resource:
· Maintains current knowledge of clinical issues through appropriate continuing education
· Maintains knowledge of regulatory and reimbursement issues, insurance contracts and negotiated rates
· Establishes self as resource for patients/families/physicians/discharge planning personnel/coworkers
· Confers with Referral Specialists on complex clinical referrals and provides oversite.
4. Demonstrates professional adaptability:
· Changes focus quickly and reprioritizes as necessary to provide continual flexibility
· Accepts new/additional assignments necessary to further agency goals.
5. Coding:
· Provides accurate and appropriately ordered ICD codes for patient diagnoses.
6. Performs other tasks as required.