Description The RME supervisor will have a significant impact on customer experience. He/She will have the ability to lead and manage external contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet tough time lines. The RME supervisor will develop plans on how to accomplish engineering departmental goals. RME supervisor job is shift base schedule in the fulfillment center. The RME supervisor will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the RME supervisor – Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the Fulfillment Center (FC). The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site. Key job responsibilities • Lead, support and mentor the team, ensuring they are working in a safe, standard and efficient manner. • Have subject matter expertise for critical MHE and Original Equipment Manufacturer assets, and be able to build knowledge on at the introduction of new assets into the network • Handle basic troubleshooting for base building systems (FA/FF - Electrical distribution -HVAC-BMS- Plumbing ) • Work with the team and the wider network to harness the technical expertise available and build solutions. • RME supervisor is the shift base job responsible for handling breakdowns, Incident; Stakeholders conflict • Support Reliability and Sr. Reliability manager with the management of budget, critical spare components, purchase orders, and change orders that are needed to complete capital projects related to critical equipment assets. • Keep the APM (Asset performance management) metrics achieved and raise the bar on all performance and compliance KPIs • Support the Reliability Engineering Manager as they work with the Site Safety department & Site Leadership to implement, record and audit safety and statutory compliance programs to provide a safe working environment for all staff. • Complete critical equipment audits and site health assessments in accordance with corporate standards and procedures • Develop maintenance standards, documentation, and practices for critical assets. • Implement network standards and focus on preventative maintenance to provide a high level of equipment availability to our internal customers. • Ensure sufficient technical coverage is available for the shifts they own by organizing and directing the training program for the team. • Organize local projects or support MENA level projects as assigned by the manager. • Demonstrate practical engineering experience including a supervisory role managing people. • Have and experience of automated equipment including packaging machinery, sortation and conveyor systems. • Have an experience of working to appropriate health & safety standards and regulations. • Develop and implement vendor annual maintenance contracts AMCs with appropriate service levels for equipment. • Manage a team of Maintenance Supervisors & Technician’s. Define goals, priorities, organized staff planning, staff training to ensure service levels. • Keep people working in a safe environment, applying the Amazon Safety Policy and working with the Safety team to improve safety on site. • Ensure That workplace/ assets are clean and in 5S A day in the life • Daily Monitor and respond to RME customers requests through trouble ticketing system and always show customer obsession behavior. • Ensure quality service received by annual maintenance contract vendor and verify that through raising any fail against the SLA (service level agreement) • Supervise IFM contractor for refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts • Follow up MHE (conveyors) performance & OEE through SCADA system and manage technicians to reduce MHE downtime • perform 2 GEMBA walk per shift according to schedule to ensure site & equipment readiness About the team The Site RME team is Managing whole Building engineering and facilities related day to day issues and projects as well, including Technical services (Base Building, MHE material handling equipment, Planning and Automation) and soft services Basic Qualifications Bachelor's degree in mechanical, electrical, industrial or automation engineering, or related field 3+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience 3+ years of data analysis in the facilities maintenance program, specifically in asset management and spare part optimization experience 3+ years of working with computers and Microsoft Office products and applications experience High school or equivalent diploma Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Knowledge of diverse MHS, industrial mechanical and electrical systems and automation, controls and robotics systems Basic experience using project management software, Microsoft Office, asset management software and CAD software (AutoCAD) Advanced proficiency in verbal and written local language and basic proficiency in English Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Preferred Qualifications 3+ years of maintenance planner/scheduler working within an industrial maintenance complex, manufacturing/distribution industries, or equivalent experience Experience in material handling systems (MHS) installation, operation and maintenance Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.