**Job Title: RMA Coordinator** **Job Description** We are seeking an experienced RMA Coordinator to manage and track return merchandise authorizations from the field, production, and vendors. The successful candidate will play a key role in ensuring the efficient processing and follow-up of RMA orders, working closely with various departments to source replacement equipment and support field technicians. **Responsibilities** + Manage RMA materials from the field, production, and vendors as required. + Track RMA inventory maintained in Field Service warehouses. + Process and follow up on open RMA orders. + Source replacement equipment and parts needed for field technicians. + Collaborate with internal departments such as Field Service, purchasing, warehouse, shipping, and accounting to close RMA orders. + Manually load or unload RMA orders from pallets, skids, or other lifting devices. + Validate material requirements and process inventory changes in multiple IT systems. + Confirm quality checks and documentation have been completed. + Communicate with vendors about returning items for replacement or receiving credit notes. + Follow existing RMA processes and protocols, seeking improvements to current processes. + Assist Purchasing with information required to procure equipment and parts. + Notify all stakeholders of any potential delay of materials immediately. + Expedite and facilitate the flow of materials to and from various departments and note production complications. + Continuously improve processes and offer solutions to enhance efficiency and effectiveness. **Essential Skills** + At least 3 years of RMA experience, preferably in a field service environment. + Proficiency in using computer systems such as MS Office programs, ERP, and other IT applications. + Exceptional organizational skills with the ability to prioritize and multitask. + Strong communication, time management, organizational, and problem-solving skills. **Additional Skills & Qualifications** + Able to handle heavy lifting up to 50lbs. + Forklift license is required. **Why Work Here?** Join a dynamic and supportive team dedicated to improving processes and enhancing operational efficiency. Enjoy opportunities for professional growth and development in a collaborative work environment. **Work Environment** Work involves collaboration with various departments including Field Service, purchasing, warehouse, shipping, and accounting. The role requires manual handling of materials, and proficiency in multiple IT systems. A forklift license is necessary for this position. **Job Type & Location** This is a Permanent position based out of Ashburn, Virginia. **Pay and Benefits** The pay range for this position is $80000.00 - $85000.00/yr. Benefits information provided at time of offer **Workplace Type** This is a fully onsite position in Ashburn,VA. **Application Deadline** This position is anticipated to close on Jul 4, 2025. **About Aerotek:** We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.