The role represents a critical individual contributor position that bridges operational execution with strategic program coordination. This role serves as a program manager responsible for driving cross-functional initiatives, coordinating with technical teams, and ensuring systematic delivery of program outcomes while demonstrating strategic leadership capabilities. The role includes ownership of organizational playbooks that enable consistent program execution across cross-functional teams.

Complexity and Ambiguity: The Program Manager, navigates program execution with multiple dependencies and stakeholders, coordinates across 5-8 program teams, synthesizes program insights into clear communications, and balances competing priorities across execution, reporting, and development. The role requires managing ambiguity in program requirements, facilitating alignment across technical and business stakeholders, conducting iterative refinements based on feedback, and driving outcomes through effective coordination. Additionally, the role involves creating playbooks that standardize approaches while allowing flexibility for different team contexts.

Level of Influence: The Program Manager influences through effective coordination, clear communication, and relationship building across teams and stakeholders. Success depends on earning trust through consistent delivery and reliable execution, facilitating effective partnerships between technical and program teams, and driving alignment on program priorities and timelines. This role influences organizational effectiveness through playbook development that enables teams to execute programs consistently and efficiently.

Impact: The Program Manager's success directly impacts program effectiveness through successful delivery of initiatives, timely insights delivery enabling informed decisions, effective coordination reducing delays and blockers, operational excellence in tracking and reporting, and strong partnerships enabling systematic execution. The role creates frameworks for program management, information flow, and stakeholder collaboration that enhance team capability and drive measurable outcomes. Through comprehensive playbook development, the role enables organizational scalability and consistent execution across multiple cross-functional teams.