POSITION:          Risk Manager

FACILITY:            Pensacola Bay Center

DEPARTMENT:  Marketing & Events

REPORTS TO:     Sr Marketing & Sales Manager or Designee

FLSA STATUS:    Part-Time, Hourly, Non-Exempt

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment?

Join us to make legends happen!

POSITION SUMMARY

The Pensacola Bay Center’s Risk Manager is responsible for overseeing safety and security during events. This position provides oversight, direction, and supervision of safety and security matters related to the public by performing the duties listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Serves as liaison with Police, security, medical services and front of house staff in all matters involving event safety, security and traffic control

Assists in coordination of third-party security staff, to ensure appropriate coverage

Responsible for responding to and properly documenting guest related incidents and/or injuries

Demonstrates excellent customer service skills; responds promptly to customer needs and requests for service and/or assistance

Efficiently and courteously provides guidance to guests and staff concerning event safety and security

Completes various records and reports

Performs other related duties as assigned by venue management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent organizational skills required

Good written, verbal, and interpersonal skills required

Ability to interact with all levels of staff including management

Professional presentation, appearance, and work ethic

Ability to operate a computer terminal and printer

Dependable team player

Enthusiastic self-starter

Ability to learn new skills

Subject to credit and background screening

EDUCATION AND/OR EXPERIENCE

Minimum of five years of responsible experience in security or law enforcement and a focus on security and safety

Police and/or law enforcement background strongly preferred

SKILLS AND ABILITIES

Experience and understanding of the principles, tactics, and procedures related to the management of security and safety services in a public assembly environment

Work independently and able to exercise judgement and initiative

Have excellent communication, listening, problem solving, and organizational skills

Able to understand, speak, read, and write English

Able to interact with guests, vendors, and staff in a friendly, courteous, and polite manner

Able to operate two-way radio equipment

WORKING CONDITIONS

Location: Onsite at Pensacola Bay Center, Pensacola, FL

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue

Type on keyboard and maneuver a computer mouse

Reach with arms and hands to finger, handle, or manipulate hardware and equipment

Must be able to lift and/or move up to 50 pounds or occasionally more with assistance

Work inside and outside the building is required, with possible exposure to adverse conditions

Able to work extended and/or irregular hours including nights, weekends, and holidays

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.