JOB DESCRIPTION   Job Title: Risk Management Administrator Assistant Division: 19- The Townsend Company Function: AAS-Administrative Services Reports To:  Discipline: AAS999-Administrative Services- No Applicable Discipline Pay Type: Hourly Career Band: (U) Business Support Job Type: Non-Exempt EEO Group: 5-Administrative Support Workers Effective: 09/19/2025   Position Summary We are seeking a detail-oriented and motivated Risk Management Administrative Assistant to join our Risk Management team at our corporate office in Muncie, IN. This is an entry-level role that will support the efficient operation of the Risk Management by performing a variety of clerical and administrative tasks. Responsibilities include data management, filing, maintaining confidential claim information, and supporting various RM processes to keep operations running efficiently. To succeed in this role, candidates must demonstrate strong communication and interpersonal skills, an upbeat and professional attitude, and the ability to manage multiple tasks at once. Attention to detail, organizational skills, and time management are essential.    Duties, Responsibilities, and Accountabilities Essential Functions: • Investigation and Claim File Management: Create and maintain physical or digital files for claim to securely store relevant documents. • Data Entry & Accuracy: Enter, update, and maintain data in spreadsheets, databases, and internal systems; • Completion of entry level office tasks. • Contacts potential claimants. • Communicates with insurance companies. • Assists in providing certificates of insurance. • Answering phone calls and maintaining call log. • Duties and responsibilities may change with or without notice. • Duties and responsibilities can be assigned as necessary. • Collaboration & Confidentiality: Work with team members to confirm accuracy and consistency of data while handling confidential information with discretion.   Qualifications (Knowledge, Skills, and Abilities) • Education: High School Diploma or equivalent • Experience: Minimum 2 years’ experience in data entry, HR, or administrative tasks • Skills:   - Familiarity with office procedures, file management systems, and standard office equipment.   - Strong organizational and time management skills.   - Excellent communication and people skills.   - Ability to work independently and meet deadlines.   - Must meet all physical requirements and pass screens.   - Legally authorized to work in the US.   Preferred: • Bilingual English/Spanish   (This job description may be revised at any time. It is not all-inclusive.)   Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. The Company reserves the right to revise or change the job duties as needed. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.   Additionally, the position may be subject to pre-employment screening, including drug screening and background check. The Townsend Company, LC and its family of companies are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law