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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Risk and Performance Coordinator

Role Purpose

Provide comprehensive support for risk management and performance monitoring activities, ensuring accurate risk documentation, performance tracking, and effective operation of risk and performance management processes. This role focuses on maintaining risk registers, performance dashboards, and supporting compliance workflows to enable proactive risk identification and performance optimization across the organization.

Key Responsibilities

Risk Management Support

Maintain and update risk registers, risk assessments, and mitigation action plans

Support risk identification workshops and risk review meetings by gathering and organizing relevant data

Monitor risk mitigation progress and escalate overdue or high-priority risk actions

Assist in developing risk reporting templates and standardizing risk documentation processes

Coordinate with department heads to collect risk updates and performance metrics

Performance Monitoring and Analysis

Track key performance indicators (KPIs) and performance metrics across business units

Review performance dashboards and scorecards using Azara/Tableau

Monitor performance trends and highlight areas requiring management attention

Support performance review meetings by preparing data analysis and trend reports

Maintain performance databases and ensure data accuracy and completeness

System Administration and Data Management

Maintain and update SharePoint sites for risk and performance management

Manage workflows for risk reporting, performance tracking, and approval processes

Ensure risk and performance documents are correctly stored, version-controlled, and accessible

Upload and track risk assessments, performance data, and mitigation evidence within systems

Provide user support for risk and performance system queries and escalate technical issues

Reporting and Communication

Prepare regular risk and performance reports for management committees

Generate executive summaries highlighting key risk exposures and performance achievements

Support audit and regulatory review processes by compiling risk and performance documentation

Coordinate communication of risk alerts and performance updates to relevant stakeholders

Performance Measures

Risk Data Accuracy: Maintain high accuracy in risk registers and performance metrics

Reporting Timeliness: Deliver risk and performance reports within agreed deadlines

System Efficiency: Resolve user queries as soon as possible and complete system updates promptly

Process Enhancement: Support continuous improvement in risk and performance management workflows

Essential Qualifications and Experience

Education

GCSEs or equivalent qualification required

A-levels, vocational qualifications, or relevant professional training in risk management or business analysis preferred

Technical Skills

Proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting

Experience with SharePoint administration or risk management systems advantageous

Familiarity with risk and performance platforms desirable

Strong analytical skills with ability to interpret performance data and risk metrics

Professional Experience

Previous administrative or analytical experience in risk management, performance monitoring, or business support

Experience with data management, reporting, or business intelligence tools beneficial

Understanding of risk management principles and performance measurement frameworks preferred

Essential Personal Qualities

Analytical and Strategic Thinking

Strong analytical mindset with ability to identify patterns and trends in risk and performance data

Proactive approach to identifying potential risks and performance improvement opportunities

Detail-oriented with capability to maintain accuracy in complex data environments

Professional Attributes

Reliable and trustworthy, capable of handling sensitive risk and performance information

Self-motivated with strong learning agility and adaptability to changing business needs

Results-focused approach with commitment to supporting organizational objectives

Communication and Stakeholder Management

Clear communication skills for presenting risk and performance information to diverse audiences

Ability to work collaboratively with multiple departments and management levels

Diplomatic approach when discussing performance gaps or risk concerns

Customer service orientation when supporting internal users of risk and performance systems

Organizational Excellence

Exceptional organizational and time-management capabilities

Methodical approach to risk documentation and performance tracking

Quality-focused mindset with understanding of risk management and performance measurement requirements

This role provides an excellent opportunity to develop specialized expertise in risk management and performance analysis while contributing directly to the organization's strategic risk oversight and performance optimization initiatives.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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