Why SoftwareOne?

 

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

Job Summary

 

We're looking for a Revenue Operations Specialist to own the deployment, adoption, and ongoing optimization of our sales engagement platform (Outreach). This role is the bridge between Sales, Revenue Operations, Marketing, and Enablement, ensuring our sellers have the workflows and tools they need to engage customers effectively.

 

This is not a tool administrator role. We need someone who takes ownership of outcomes, not just tasks. You'll diagnose adoption barriers, drive behavior change, and partner across functions to ensure sellers actually use what we build. You'll also be expected to stay ahead of the curve, experimenting with emerging capabilities and sharing what you learn with the team.

 

If you're energized by solving "why won't people use this?" problems, naturally curious about better ways of working, and measure success by adoption rather than deployment, this role is for you.

 

Role & Responsibilities

 

Sales Engagement Platform (Outreach)

Own the rollout plan and drive adoption across sales teamsConfigure and optimize Account Plans, sequences, automation workflows, and AI capabilities (Kaia, Research Agent, Deal Agent)Monitor adoption metrics, identify friction points, and remove barriers to usagePartner with global platform owner on licensing, roadmap, and best practicesMaintain data quality for CRM sync (D365 integration) and troubleshoot sync issues

Change Management & Adoption

Treat adoption as your primary success metric, not deploymentDiagnose why sellers aren't using capabilities and design interventionsCreate simple, actionable documentation and quick-reference guidesRun office hours, training sessions, and 1:1 support for struggling usersTrack leading indicators (login frequency, feature usage) and address trends proactively

Cross-Functional Partnership

Serve as primary RevOps contact for Marketing on lead flow, campaign sequences, and content effectivenessPartner with Enablement on seller training, manager coaching rollout, and certification requirementsPartner with Customer Experience lead to proactively surface account risks, renewal signals, and customer needsCoordinate with data providers for prospecting and enrichment workflowsSurface feedback loops: what's working, what's not, what sellers need

Innovation & Continuous Learning

Stay current on sales engagement best practices, emerging capabilities, and industry trendsPartner with AI Transformation Specialist to pilot and scale AI-enabled workflowsExperiment with emerging capabilities (Research Agent, Deal Agent, Prospecting Agent) and assess readiness for broader rolloutDocument what works and what doesn't; share learnings with the teamHelp sellers understand how to use new tools as force multipliers, not replacements for judgment

Ability to travel up to 10%

Success Criteria

 

First 90 Days

Complete platform certification and build relationships with Marketing, Enablement, and global platform ownerUnderstand current deployment state and adoption gapsOwn Phase 1 ("Never Walk In Blind") completionEstablish baseline adoption metrics and identify top 3 barriers

First Year

Achieve 80%+ weekly active usage across deployed sellersSuccessfully launch Phase 2 ("Coach Real Customer Conversations") and Phase 3 ("Never Drop the Ball")Establish regular Marketing coordination rhythm with measurable outcomesReduce "I didn't know we could do that" complaints to near-zero

 

Organizational Alignment

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What we offer

 

Generous pay with bonus structureIndependent environment without a lot of red tape where you are empowered to make decisionsSubstantial benefits package that includes:Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness401k program with employer matching 50% up to the first 10% of employee’s contributionsWellness plan that includes credits to premiums and employer contributions towards the savings plan of your choiceAccess to EAP and concierge servicesPre-paid legal at no costAbundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)Employee stock purchase planLearning and development opportunities galoreTuition reimbursementAnd much more!Specific to Milwaukee-based office employees: company-paid parking Winning culture, inclusive environment, and friendly people all over the worldA remote-friendly organization, with colleagues working remotely either part or full-time

 

As a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

What we need to see from you

What you offer

 

Required

2-4 years in Revenue Operations, Sales Operations, or Marketing OperationsHands-on experience with sales engagement platforms (Outreach strongly preferred; Salesloft acceptable)Demonstrated success driving tool adoption, not just deploymentChange management mindset: you measure success by behavior change, not feature releasesGrowth mindset and natural curiosity; you stay current on industry trends, seek feedback, and share what you learnStrong cross-functional collaboration skills; comfortable influencing without authorityExperience with CRM systems (D365, Salesforce, or similar)Self-starter who takes ownership and follows through without constant direction

 

Preferred

Outreach certification or demonstrated platform expertiseBackground in enablement, training, or change managementExperience with conversation intelligence tools (Gong, Chorus, or similar)Hands-on experimentation with emerging tools (AI, automation, productivity tools)Familiarity with ADKAR or other change management frameworksExperience with data enrichment providers (ZoomInfo, Enlyft, Apollo)Understanding of B2B sales workflows and what makes sellers productive (vs. what creates busywork)

 

Mindset

You believe "they're not using it" is your problem to solve, not theirsYou'd rather have 3 features at 90% adoption than 10 features at 30% adoptionYou're always learning: reading, experimenting, and sharing what you discoverYou seek feedback and view setbacks as opportunities to improveYou try new tools and approaches yourself before recommending them to othersYou document once so you don't explain twiceYou go to where the work happens before designing solutions

 

Key Competencies:

 

Ownership

Follows through on commitments without reminders.Escalates blockers early.Owns outcomes, not just tasks.

Adoption Focus

Measures success by whether people use things, not whether things exist.

Diagnoses resistance and designs interventions.

Cross-Functional Influence

Builds relationships with Marketing, Enablement, and Sales.Gets things done through partnership, not authority.

Technical Aptitude

Learns platforms quickly.Troubleshoots issues before escalating.Understands how systems connect.

Curiosity & Growth Mindset

Always learning.Seeks feedback and acts on it.Stays current on industry trends and emerging capabilities.Experiments before recommending.Shares what they learn with the team.

Communication

Explains complex workflows simply.Creates documentation people actually use.Trains effectively.

Proactive Problem-Solving

Spots issues before they become complaints.Brings solutions, not just problems.

 

What This Role Is Not:

Not a CRM administrator. You'll work with CRM data, but IT owns system administration.Not a report builder. We have a separate analytics role. You'll use reports to drive adoption, not build dashboards.Not a passive tool admin. If you're energized by configuring settings and waiting for tickets, this isn't the right fit.

 

The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.

 

Target compensation for this role will be $80-110K USD (mix of base salary and bonus). Actual offers may be higher or lower than this range and will be determined based on a variety of factors, including (but not limited to) candidates’ qualifications, experience, education, and work location.

 

We are not able to consider candidates residing in the state of Hawaii currently.

Job Function

Sales
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.   

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.