DUTIES AND RESPONSIBILITIES: 
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing 
fast and friendly Customer Service. 
• Assists customers by making product suggestions. 
• Engages in suggestive selling and other sales techniques via telephone, in-store intercom and 
one-on-one customer interaction. 
• Answers and responds to incoming calls appropriately. Receives and appropriately resolves 
customer complaints and reports to Store Director as needed. 
• Takes special orders from customers by telephone or in person.
• May assist with ordering balloons, helium tanks, plants, flowers, accessories and supplies as needed. 
Ensures product freshness and selection. Monitors and responds to special occasion merchandising 
requirements, sales trends, ads or seasonal promotions, and customer feedback.
• Upgrades plants, makes bows, inflates balloons and prepares bouquets. 
• Prepares floral designs to Company standards.
• Ability to follow and maintain department standards and requirements such as floral upgrades, 
balloon upgrades and candy arrangements.
• Understands opening and closing department procedures.
• Working knowledge of Company policies and guidelines as outlined in the Albertsons/Tom Thumb 
Employee Handbook.
• Responsible for insuring proper code dating for all products within the department are being enforced.
• May assist with physical inventory taken every 4 weeks.
• Controls shrink and cost. 
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet 
jack, hand truck, scissors, knives, safety cutters, stem cutters, chopper, wire, hot glue guns, spray paint, 
heat sealing machines and helium tanks.
• Performs receiving duties including; breaking down loads, verifying orders using invoices, inspecting 
quality, reporting shortages, stocking and rotating product. Adheres to product temperature and storage 
guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and 
outdoor plants, shrubs and flowers. Follows proper processing procedures for all cut flowers.
• Complies with all workplace safety rules and regulations. Ensures proper pricing and signage. 
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area, including 
code date compliance as required.
• Implements emergency procedures in the event of equipment and computer software malfunctions. 
• Compies with company grooming standards and dress code. 
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and 
integrity.
• Other necessary and required duties.