Retail Pharmacy Technician - Cascade Pharmacy **MercyOne** 1 Positions ID: TRHEUS00642596MERCYO Posted On 01/22/2026 **Job Overview** **Employment Type:** Full time **Shift:** Rotating Shift **Description:** The Pharmacy Technician assists in the technical functions of the practice of pharmacy, enabling the pharmacist to provide pharmaceutical care to the patient. **SCOPE OF SERVICE/CUSTOMER:** Reports to the Lead Pharmacist or in their absence, the Retail Pharmacy Supervisor. Under the supervision of a pharmacist, assists in the provision of pharmaceutical care to patients ranging in age from newborns to geriatrics. Tasks require a moderate amount of independent judgement, an advanced level of technical knowledge, and a high degree of accuracy. **ESSENTIAL FUNCTIONS:** Greets and assists patients/customers in person and on the phone in a professional and confidential manner Communicates effectively with colleagues and customers alike, being a good listener and adjusting style as needed Represents MercyOne Retail Pharmacies in a courteous, friendly, and caring manner Performs duties with flexibility, adapting to changing schedules and needs of the customers, prioritizing workload accordingly Operates cash register accurately, including cash, credit card, in store charges and payments on account Assists with all aspects of inventory control: ordering, receiving, stocking, returning, and additional drug inventory control duties, including checking pharmacy stock shelves for outdated drugs. Ensures that pharmacists are providing all patient counseling, consultation, and any other activities that involve professional judgment Files prescriptions or other paperwork, stocks bottles and vials and performs other clerical duties as necessary or requested Collects accurate patient demographic, allergy and medication data from patients and caregivers Utilizes pharmacy dispensing software to accurately input patient and third-party information, and process new and refill prescriptions following safety procedures to ensure pharmacist involvement in any process that would involve professional judgment. Packages and labels prescriptions for final verification of pharmacist in an organized and highly accurate manner Contacts prescribers to obtain prescription refill authorization Accepts prescription refill authorizations communicated to the pharmacy by a prescriber or the prescriber's representative. At the discretion of the supervising pharmacist, and after receiving appropriate training, may accept new prescription drug orders or medication orders communicated to the pharmacy by a prescriber or the prescriber's agent. Performs drug compounding processes for nonsterile compounding as provided by Iowa Pharmacy Law after appropriate training. Contacts 3rd party payers or physician offices as appropriate to resolve third party prescription payment issues (including prior authorization, step therapy, processing questions etc) Actively participates in quality, safety, and problem-solving activities with other pharmacy staff and hospital/clinic departments. Performs other duties and responsibilities as requested by pharmacists, supervisors or managers Follows all Federal and State laws regulating the practice of pharmacy, and the duties allowed to pharmacy technicians. Maintains required department confidentiality and abides by HIPPA regulations. Takes an active role in enhancing ability to carry out job functions through personal and professional/job-related growth and development and participates in medical center and/or departmental education programs. Supports and abides by all medical center, departmental, and safety policies and procedures. Proactively identifies safety concerns surrounding the work environment. **MINIMUM EDUCATION, LICENSURE, CERTIFICATION AND EXPERIENCE** **REQUIRED;** Must be 18 years of age or older Registration with Iowa Board of Pharmacy within 30 days of employment Certification as a Pharmacy Technician within one year of employment Typing, clerical and science background desirable. Note: A minimum of 3 months of “on the job” training is required to perform the job; 12-24 months is usually required to become proficient. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Primary Contact 1758561232924 Amber Heppner Talent Acquisition Partner , Phone Phone Phone Fax Amber.Heppner@mercyone.org Email True True True **Job Details** Categories Health Care Pharmacy Location Dubuque, IA Job Type Employee Full/Part Full Time Company ID 1154 Job REQ # TRHEUS00642596MERCYONEENUS \# Positions 1 Start Date 20260122 End Date 20260222 Featured Job TH Ad TH Comments **Similar Jobs** Cardiology - NP or PA - Dubuque, IA UnityPoint Health Finley Hospital Optometrist - Competitive Base Compensation + Rel Medical Associates Full-time Dentist Crescent Community Health Center Part-time Dentist Crescent Community Health Center Emergency Medicine - Physician PRN - Dubuque, Iowa UnityPoint Health Finley Hospital Assistant Director of Clinical Education- Physical Clarke University Gastroenterology - Physician - Dubuque, IA UnityPoint Health Finley Hospital Urology Physician - Finley Hospital Dubuque, IA UnityPoint Health Finley Hospital Interventional Cardiology - Physician - Dubuque, I UnityPoint Health Finley Hospital Licensed Mental Health Therapist (LMHC, LISW, LMFT Medical Associates **Share this Job** MercyOne **About the Company** MercyOne Dubuque/Dyersville Medical Center is a not-for-profit Catholic hospital serving the tri-state area of Iowa, Illinois and Wisconsin since 1879. MercyOne — Dubuque has 263 beds while MercyOne — Dyersville is a critical access hospital with 25 beds and a 40-bed nursing home. MercyOne offers a full range of acute care services, including invasive cardiology and open-heart surgery, Level II trauma center, Level II regional neonatal intensive care unit, general and orthopedic surgery, psychiatric services and inpatient physical rehabilitation. MercyOne also operates two hospital-based skilled nursing units, extensive outpatient rehabilitation services, home health care, retail pharmacy and a wide range of outpatient, community and business services. MercyOne' 1,500 full- and part-time employees and medical staff of 230 care for more than 56,000 inpatients and outpatients each year. The hospital is accredited by The Joint Commission and achieved Magnet designation, the gold standard of patient care, in 2004 and was redesignated a Magnet hospital for the fourth time in 2019. MercyOne Dubuque/Dyersville Medical Center is a ministry organization of Trinity Health based in Novi, Michigan. MercyOne is an organization that values and encourages diversity. To learn more about MercyOne and opportunities for employment, please see the postings listed on this site or visit our website mercyone.org.