Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Find your belonging by being a part of our supportive and collaborative work environment that encourages growth and fosters success.

OKANA Resort & Indoor Waterpark features a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event space spanning 27,000 square feet.

Located along the picturesque Oklahoma River in the vibrant Horizons District of Oklahoma City, OKANA Resort & Indoor Waterpark offers exceptional career opportunities. Be a part of our Retail team as a Retail Lead!

Our employees are Experience Curators who are professional memory-makers, creating personalized guest experience from start to finish. Experience Curators craft meaningful, over-the-top experiences that wow our guests time after time.

Our Vision for our team members:

Be a part of the OKANA Resort & Indoor Waterpark team, where your career aspirations meet a world-class destinationContribute to our distinctive atmosphere and foster your personal and professional growthAn individual committed to creating exceptional guest experiencesBe appreciated for what you bring to the team Learn and grow with a company that values its associates

Why OKANA:

Competitive wagesPeople-first cultureHealth insuranceRetirement savingsGrowth opportunitiesPaid time offFestive environmentPerks & discounts

About the role

The Retail Lead is a customer-facing position, assisting resort customers frequenting the retail store. This individual is a shift leader who will be responsible for opening and closing the store’s daily operation. They must keep the store in pristine condition, making sure shelves are stocked and all displays are maintained in presentable fashion. The Retail Lead Attendant will assist the Retail Manager with training the team, providing leadership to increase sales and achieve excellent customer satisfaction. 

What you will be doing:

Assist guests with purchases of merchandise or other questions.Refunds, exchanges, room charges, employee discounts, gift certificates, promotions, credit card purchases,Pack orders to be shipped.Maintain work area clean and organized.Report all unsafe conditions immediately.Stock, replenish and retrieve merchandise and supplies. Ensure all merchandise is correctly ticketed and priced.Complete other duties as assigned by supervisor.Provide guests with directions.Assist with retail inventories.Attend all mandatory meetings.Close retail stores.Open retail stores.

What are we looking for?

What you bring to the role:

High school diploma: college degree preferred.Previous retail experience is desirable.Strong interpersonal skills and excellent customer service attitudeComputer proficiency, including resort PMS and POS systems and Microsoft 365 suite.Read, write, and speak English fluently.Strong organizational skills and attention to detail to maintain the store in good condition.

OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.