Salary: $21.00 Hourly Come join The Farnam, Autograph Collection, and start your career with the only AAA Four Diamond hotel in Nebraska! Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Restaurant Supervisor for The Farnam, Autograph Collection, in Omaha, Nebraska. Hourly Salary: $21 per hour Job Purpose: This job description provides a basic guideline of the duties, responsibilities, and requirements of this position. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. + Provide warm, knowledgeable service and helpful guidance to guests. + Supervise restaurant and bar operations to ensure high levels of service and hospitality. + Train, direct, coach, and support restaurant and bar team members. + Resolve guest and employee issues promptly and professionally. + Maintain high customer satisfaction and service standards. + Assist other departments during emergencies as needed. + Follow all company policies, procedures, and Standard Operating Procedures (SOPs). + Perform additional duties as assigned by the General Manager. + Maintain professionalism, responsibility, and positive conduct. + Foster a supportive, team-oriented work environment. + Communicate effectively with guests, staff, and leadership. + Maintain open communication across departments and share pertinent information. + Respond positively to feedback and new ideas. + Fill in for staff as needed to ensure service standards are met. + Ensure all staff are properly trained and certified as required. + Empower and develop employees through training, coaching, and mentorship. + Manage recruiting, onboarding, performance reviews, recognition, and employee relations. + Resolve employee concerns fairly and timely. + Manage department within budget and assist with annual budget preparation. + Forecast revenues and expenses accurately. + Monitor financial performance and adjust labor and costs accordingly. + Ensure compliance with internal audit and control procedures. + Maintain safety, sanitation, and OSHA compliance standards. + Oversee preventive maintenance of equipment and control repair costs. + Maintain favorable health inspection scores. + Manage inventory, labor scheduling, and vendor relationships. + Support revenue growth and cost control initiatives. + Demonstrate knowledge of food, beverage, cocktail, and wine service. + Perform all front-of-house duties as needed (serving, hosting, bussing, expediting, reservations, room service). + Maintain clean and organized work areas. + Follow proper cash handling and accounting procedures. + Report unsafe conditions immediately. + Attend required meetings and participate in cross-training. + Communicate regularly with management regarding restaurant operations. Qualifications and Requirements: + High School diploma /Secondary qualification or equivalent. + Experience with Marriott and Forbes processes and standards is a plus. This job requires the ability to perform the following: + Occasionally. Paperwork. + Concrete, tile, rubber mats covering tile, linoleum, carpet, etc. + Pick up trays, speak with guests, clean, obtain supplies. + Clean; inspect side work. + Serve and speak with guests. + View restaurant, maneuver through crowds and staff. + Obtain overhead supplies and food from window. Serve guests at arm’s length. + Distribute menus, use telephone, write, stock supplies. Serve plates and hold glasses with beverages. + Use cash register, adding machine, telephone, garnish plates. + Move chairs, tables, glassware and China carts. Average weight: 25 lbs. Maximum weight: 50 lbs. + Food trays, beverage containers, glass racks. Average weight: 25 lbs. Maximum weight: 50 lbs. + Operate cash register, stock supplies, serve guests. + Assurance of food quality and consistency. + Meet deadlines as required. Meet multiple priorities of business demands. Adjust to schedule changes, cover shifts on short notice. Work late nights or early mornings. + Seating of guests, handling money, operate cash register, view restaurant and employee appearance. Other: + Being passionate about people and service. + Strong communication skills are essential when interacting with guests and employees. + Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. + Basic math skills are used frequently when handling cash or credit. + Problem-solving, reasoning, motivating, and training abilities are often used. + Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: + Team Driven and Values Based Culture + Medical/Dental/Vision + Vacation & Holiday Pay + Employee Assistance Program + Reduced room rates throughout the portfolio + 401(k) + Employee discount + Flexible spending account for full-time ambassadors consistently working 30 or more hours weekly + Life insurance + FMLA per state and federal regulations