JOIN A TEAM THAT GOES ALL-IN ON YOU
Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits 
to delivering Family-Style Service at every turn? Do you want to embark on an 
extraordinary adventure that combines learning with fun? At Harrah’s Resort Southern 
California, we want you to become an integral part of our vision to create spectacular 
worlds that immerse, inspire, and connect you. Become a part of our team and bring your 
Funner spirit along with you!

This role is responsible for the day-to-day operations of the Hell’s Kitchen Restaurant and 
Bar, the largest built to-date. This includes but is not limited to employee relations and 
developing and implementing objectives in accordance with budgetary and service 
requirements and all menu, beverage, retail, and brand standards. Oversees all facets of 
the restaurant’s food and beverage operation. Is expected to ensure that the restaurant 
and bar is focused on outstanding customer service, well trained service team, driving 
maximum value and overall profitability creating a high intent to return. 

Our ideal candidate:
• Bachelor’s degree in Hotel and Restaurant Management, Business Administration, or 
related field preferred. 
• Five to ten years of restaurant industry work, including two years in food preparation 
and service and five years in supervision of a high-end Steakhouse. 
• Preferred Wine Sommelier training, level 1 or above. 
• Literate and fluent in English
• Excellent guest service skills
• Must be flexible with scheduled, able to work any assigned day or shift, with weekdays 
as off days.
• Must be at least 21 years of age.
• Excellent communication skills, both verbal and written
• Excellent interpersonal skills, with emphasis in relationship building.
• Good problem-solving skills
• Ability to coordinate multiple tasks at once.
• Ability to compile, compute, and analyze pertinent data needed for reports.
• Ability to negotiate with diverse departments.
• Ability to implement strategic vision and plan into day-to-day operations.
• Ability to uphold and demonstrate the highest level of integrity in all situations and 
recognize standards required by a regulated business.
• Acts as a role model to other Team Members and always presents oneself as a credit 
to Caesars Entertainment and encourages others to do the same. 
Adheres to all regulatory, company and department policies and procedures.

About the role:
• Maintains high levels of customer satisfaction by building relationships with the guests 
(through table touches, greetings, or warm farewells) and encourages employees to 
build relationships with the guests. Resolves customer complaints and/or service 
deficiencies by listening to the guest or team members, responding with sincerity, and 
using appropriate service recovery tools. 
• Uses tools such as Avero to analyze business trends and employee performance to 
make necessary adjustments to drive a better outcome. 
• In conjunction with the Food and Beverage Operations Director, develops ideas to 
maximize revenue, service and/or reduce expenses, outlining goals and objectives. 
• Acts as a mentor to employees to provide superior customer service and a quality food 
product/overall experience.
• Oversees all budgetary aspects of the operation to include annual preparation of 
budgets and capital requests. 
• Presents monthly profit and loss statements to senior management. 
• Manages costs and projects to successful completion.
• Maintains an efficient program of scheduling to ensure a high standard of food service 
with the use of minimum man-hours. 
• Ability to manage a high-volume restaurant while, meeting or beating budgeted costs, 
service scores, turnover target, safety measures an all other measurables. 
• Hires, trains, motivates, evaluates, and supervises assigned personnel, coaches for 
success and continuing improvement of employee skills.
• Instructs assigned personnel regarding safety policies and procedures. Assures that 
any hazards within the restaurant are eliminated.
• Prepares and presents periodic performance reviews for assigned personnel.
• Recommends changes including hiring, promotion, demotion, and termination of 
assigned team members. Recommends wage and salary adjustments for personnel 
within Wage and Salary Guidelines.
• Must ensure department meets and maintains all OSHA requirements/standards. 
• Ensures timely performance reviews, department safety training, BASE standards. 
• Must pass Brand Audits achieving 100% scores. 
• Maintains low turnover, 10% or less annually. 
• Develops and trains, highly effective members of management. 

A few more things: 
• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 
30 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye 
coordination.
• Ability to constantly walk and stand during shift.
• Mobility to move quickly and easily throughout the restaurant and kitchen areas.
• Ability to hear and use visual inspection.
• High contact with the public, require the ability to work in a noisy 
environment and may be exposed to guests who use tobacco products. 
• Also, non-public contact positions may be required to enter public areas from time to 
time, in connection with their duties, and may be subject to the same environment.

The above is a minimal description of duties and responsibilities. Other work requirements 
may be necessary and assigned as the business needs evolve or change. Harrah’s Resort 
Southern California reserves the right to make changes to this job description whenever 
necessary. 

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All 
qualified applicants will receive consideration for employment without regard to race, color, 
religion, sex, sexual orientation, gender identity, national origin, or status as a qualified 
individual with a disability or protected veteran. 

Preference is given to qualified Rincon tribal members and members of other federally 
recognized tribes. 

NOTE: By providing a mobile number, you agree to receive calls/texts to your number 
about your application, and other opportunities that may be of interest to you. You 
understand that, where applicable, messages may be sent using an automatic telephone 
dialing system and your consent to receive messages does not require you to make a 
purchase