Restaurant Hostess - Egyptians Only

Application Deadline: 28 February 2026

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Egypt - Cairo

Reporting To: F&B Supervisor

Compensation: ج.م0 / month

DescriptionSCOPE
The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.
OVERALL OBJECTIVES
The job of Restaurant Host / Hostess is executed satisfactorily when:\nAll rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.\nThe service team is well managed, having delegated the appropriate tasks to the team members.\nA High quality of product and service is maintained in the outlet.\nThe outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.\n

Key ResponsibilitiesMAIN RESPONSIBILITIES
\nResponsible to Assistant Restaurant Manager / Restaurant Manager\nReport to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.\nA courteous, professional and efficient service is provided at all times.\nAll duties and tasks are performed as per the tasks required at the outlet.\nBe knowledgeable of all services and products offered by the hotel.\nHave a thorough knowledge and understanding of all food and beverage items offered by the department assigned.\nHave the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.\nMonitor operating supplies, equipment and reduce spoilage and wastage successfully.\nEnsure that the place of work and surrounding area is kept clean and organized at all times.\nSuccessfully perform opening and closing procedures established for the assigned outlet\nHandle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.\nReport guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.\nBe knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.\nUnderstand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.\nMaintain a good rapport and work relation with staff in the assigned department and within the hotel.\nAttend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.\nUndertake reasonable tasks and secondary duties as assigned by the Department Head.\nRespond to any changes in the department as dictated by the hotel management.\nAssist in carrying out scheduled inventories of products and operating equipment.\nPerform any other assigned reasonable duties and responsibilities as assigned. \nProject at all times a positive and motivated attitude and exercise self-control.\nMaintain and update the restaurants guest history.\nMaintain a legible and up to date reservation book.\nMaintain and coordinate the printing of the respective restaurant menus.\nMaintain excellent communication to all related departments i.e\nGuest Services and Concierge departments\nRestaurant Reservations\nAll other F&B outlets, In Room dining and Banquet Service\n
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. \n

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Skills, Knowledge and Expertise\nNATIONALITY: Eligible for a working permit in country of hire.
EDUCATION: Hospitality Management or related field.\nEXPERIENCE: To fill the position, the following is required:Experience in an F&B service role.\nLANGUAGE: Ability to work and communicate in a multinational environment:\nLocal language – excellent oral and written skills.\nEnglish – excellent oral and written skills.\nAdditional language – beneficial.\nCOMPETENCIES: \nAbility to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.\nExcellent written and verbal communication skills.\nExcellent organizational and time management skills.\nApplies a professional, confidential and ethical approach at all times.\nWorks in a safe, prudent and organized manner.\n\nTECHNICAL COMPETENCIES: Computer literacy adapted to the field of training:\nAbility to operate computer and office equipment.\nProficiency in Excel and Word is beneficial.\n\nINDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:\nPassionate for Food & Beverage\nPeople Oriented\nPassionate for European luxury\nEntrepreneurial\nStraightforward\nSense of responsibility\nTeam player\nAnalytical thinker\nFlexible and reliable\nTolerant and open minded\nWorks well under pressure\n\nOTHER SKILLS: Depending on region and property.