**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** As part of the Mondelēz International Digital Services division, you have responsibility for a specific discipline that may include partnering with leaders in sales, finance, marketing, customer service and logistics, procurement, HR, etc. You lead a team that delivers best-in-class service and value creation to their clients and that strives for operational excellence at all times. **How you will contribute** You will work with others to offer suggestions to enhance the experience direction global process workstreams for experiences, develop action plans to ensure that minimum operating standards are met, and work with other leads to attain and maintain operational excellence and continuous improvement to ensure customer-focused delivery of services. In addition, you will ensure value delivery by using performance metrics and analysis. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + Leading end-to-end process management for your specific discipline + Using shared services in a global environment + Leading teams, coaching, mentoring and experience managing performance driven by service level agreements and metrics + Customer service and managing relationships with demanding customers + Communicating effectively, organizational skills, problem solving and multi-tasking + Compliance and controls (experience in audits or part of programs where compliance is important) + Operating effectively in a changing environment and using initiative **More about this role** Le Responsable RH Collaborateurs France est responsable de la prestation de services RH de bout en bout (end-to-end Employee Experience) pour la France. Il agit comme interface clé entre les équipes Business France et le Shared Services Center, tout en garantissant une expérience collaborateur efficace, cohérente et alignée avec la stratégie People Services globale et Mondelez Europe. Le poste vise à améliorer continuellement l’expérience employé, à promouvoir les modèles de self-service, à assurer la qualité de la prestation RH et à accompagner les équipes et managers dans un environnement matriciel et international. **En tant que Responsable RH Expérience Collaborateur, vous serez en charge de :** 1. Pilotage de l’Employee Experience & Delivery RH + Assurer la responsabilité de la prestation RH de bout en bout pour toutes les activités en France + Être l’interface entre la Business Unit France et le Shared Services Center + Garantir un équilibre entre standardisation des processus, efficacité opérationnelle et expérience collaborateur adaptée aux besoins locaux + Identifier les besoins spécifiques de la France et les faire remonter aux équipes People Services / SSC 2. Amélioration continue & stratégie People Services + Piloter l’amélioration continue de l’expérience collaborateur + Piloter la transformation digitale pour des projets globaux, régionaux et locaux + Déployer et promouvoir les dispositifs de self-service RH + Contribuer à l’alignement de la stratégie People Services avec les besoins du périmètre France + Participer aux projets et programmes Mondelez Europe et Globaux liés à l’Employee Experience 3. Management & animation d’équipe + Manager et animer les équipes People Experience France (multisite) + Organiser la charge de travail, définir et prioriser les missions + Suivre la performance opérationnelle et renforcer l’engagement des équipes + Représenter la People Services France dans les instances et réunions au niveau européen 4. Relations sociales + Apporter un soutien à l'équipe dans la gestion de certains dossiers de relations sociales (complexes, confidentiels, etc.) + Garantir la conformité avec le droit du travail français + Collaborer avec les représentants du personnel et les partenaires internes + Remonter les problèmes critiques à la direction des ressources humaines si nécessaire 5. Collaboration & gouvernance Collaborer étroitement avec : + Notre Directrice RH + Les responsables d’équipe du Service Center + Contribuer à la bonne application des politiques, processus et standards RH globaux et régionaux + Travailler en environnement matriciel et multiculturel **Profil recherché :** + Spécialisation en ressources humaines, avec **un minimum de 7 à 10 ans d'expérience** dans le domaine (généraliste RH, gestion des talents, recrutement, etc.) + **Expertise en droit RH** au sein d'une structure matricielle complexe + Expérience en gestion multisite (usines de production et activités commerciales) + Maîtrise de l'anglais + Capacité à collaborer efficacement dans un environnement matriciel + Capacité à établir des relations solides avec la direction et les principales parties prenantes + Expérience confirmée en **management** **Relocation Support Available?** No Relocation support available **Business Unit Summary** **We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!** **_Our people make all the difference in our succes_** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Excited to grow your career?** We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! **IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER** **Job Type** Regular Experience Management Global Business Services At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.