About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open your soul to the heart of Mexico. With a prime location on the Pacific coast, Four Seasons Resort Punta Mita celebrates the rich culture of Mexico one epic sunset at a time. Reconnect with family and friends; our “mi-casa, su casa” attitude invites you to feel the true spirit of Mexican hospitality.

Summary

Opening Date:  September 1, 1999       

# of Rooms:       177        

Residential:       53 Villas, 25 Fractional Residences, 10 full ownership residences               

 

Unique Hotel Elements:           

Mixed-use resort consisting of Hotel, Residential, Golf, tours and Retail components. Unionized hotel. Primarily leisure and incentive, and 3 fully renovated restaurants. Several Awards such as: Forbes, AAA, FH&R (among others). 2 signature J. Nicklaus golf courses, Spa, a lazy river, a salad shack and 5 Presidential Suites. Cross operational opportunities with Naviva

 

Owner Summary/View of Property Needs

Fluent in Spanish and previous experience as a Resort Manager in a significant Latin American market with a highly recognized brand as the Resort is a flagship for owners.

Ideally a good understanding of Mexican labor laws, unions and overall local business climate.

Ability to represent owners interests at the HOA and Local Associations in the absence of the GM. Prior experience would be an advantage.

Master renovation plan in development to execute in the next 2-3 years

Ability to create a strong relationship with the local authorities and key constituencies.

Prior experience in leading and managing Capital Projects.

 

Leadership Requirements

General

Ability to effectively manage relationship and expectations of owners who are relentlessly focused on top-line revenues and profitability.

Exceptional personal presence with guests, employees and homeowners – a capacity to create strong relationships.

A demonstrated ability to be creative and adapt to both the National and International markets.

Involvement in the local community and Master Development activities. 

Capable of effectively communicating/influencing all levels of constituencies.

People

A proven track record of management coaching and development: particularly DOR, DORS, Dir. of Spa Director of Security.

Ability to motivate and challenge the employees to deliver exceptional guest and homeowner experience.

Good understanding of union environment and effective partnership with P&C on business/labor issues.

Be effective at creating and maintaining a culture of learning and development among the employees.

Product

An unrelenting focus on details in all areas.

Deep understanding of service standards necessary to maintain/improve the current awards and LQA/Forbes scores.

Ability to drive service in the resort which will improve the guest experience.

Profit

Strong business acumen and full understanding of revenue management, market segments, and cost controls of all expenses.

Creativity on driving ancillary revenues

Demonstrated ability to effectively communicate with owners on hotel financial results or trends. Direct involvement with DOF on financial reports on 11 entities managed by the property.

Ability to understand the intricacies of Resort, Golf, Retail, cross utilize resources with Naviva and 3 HOAs on one another.