Make a Difference in Someone’s Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights:

A Qualified Professional (10A NCAC 27G .0104) must have one of the following combinations of education and experience:

Bachelor degree (non Human Services) with 4 years full time experience with the population served required

Associate or Bachelor degree (Human Services) with 2 years full time experience with the population served required

Master degree (Human Services) with 1 year full time experience with the population served required

Other Required Qualifications/Skills:

Strong capacity to work independently and collaboratively, demonstrating initiative and accountability.

Understanding of IDD populations and service definitions regulatory requirements.

Strong communication skills that allow for collaboration with individuals, families, staff, colleagues, supervisors, and external stakeholders.

Strong technology skills and willingness to learn electronic health records system for documentation and review of information.

This Opportunity:The Residential Program Lead is responsible for the overall management, supervision, and clinical oversight of assigned residential program(s). This role ensures high-quality, person-centered services that support individuals in achieving their personal goals, enhancing their quality of life, and fully participating in their communities. The Residential Program Lead serves as the Qualified Professional (QP) for assigned individuals, providing leadership to staff and maintaining regulatory compliance and ensuring the effective operation of all residential services.

What You'll Do:

Conduct initial and ongoing assessments, monitor individual progress, and evaluate the effectiveness of person‑centered plans (PCPs)

Facilitate the development, implementation, and modification of PCPs in collaboration with individuals, team members, natural supports, and community partners

Ensure all PCPs and required documentation are completed accurately, creatively, and on time, including daily, monthly, quarterly, and annual EHR entries, in compliance with agency, state, and federal standards

Promote and model person‑centered and positive support strategies and integrate these approaches into program operations and staff training

Support individuals’ participation in community and shopping activities and ensure spending aligns with approved budgets

Ensure service requests meet eligibility, admission, and discharge criteria and that supports are clinically appropriate and fiscally sustainable

Initiate, monitor, and maintain clinical authorizations and ensure compliance with audit requirements, documentation standards, billing processes, and financial management (petty cash, individual funds, expenditures, and budgets)

Provide leadership, supervision, and guidance to staff, including PRN and float staff, while modeling consistent expectations

Conduct regular on‑site supervision across all shifts, including unannounced visits, to monitor service quality, staff performance, and adherence to PCPs

Complete clinical supervision plans, coaching, counseling, progressive discipline, and performance evaluations as required

Assist with recruiting, hiring, onboarding, and training in collaboration with administrative personnel

Maintain effective communication across shifts, departments, families, and external partners to ensure seamless service delivery

Ensure staff schedules and daily operations meet individual needs and arrange appropriate program supervision when off‑site, including working shifts on the floor (e.g., sleepover shifts) as needed

Maintain a safe environment and respond promptly to incidents and crises in accordance with agency procedures; participate in the on‑call rotation as scheduled

Perform driving and travel duties as required

Complete other related responsibilities as assigned by the Supervisor

Education We're Looking For:Minimum of a Bachelor Degree (dependent upon experience) (Required)

Certifications We're Looking For:Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For:Experience overseeing daily operations of residential programs | 2 years | Required
Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 3 years | Required
Experience working with the population served | 3-4 years (Dependent Upon Education - see Job Description) | Required
Management Experience | 3 years | Required

Schedule:Monday-Friday (8:00am-5:00pm) with availability after hours, weekends, and holidays.

Target Weekly Hours:40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity. 

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.