Overview The Reservations Rooms Controller ensures the seamless allocation and management of guest accommodations. This role requires a meticulous approach to balancing guest preferences with availability, thereby optimizing both satisfaction and revenue. By coordinating closely with front desk, housekeeping, and reservations departments, the Rooms Controller maintains an up-to-date understanding of the hotel’s occupancy dynamics. Through their efforts, the Rooms Controller facilitates a smooth operational flow, contributing to the overall guest experience and operational efficiency of the hotel. Qualifications This position demands a blend of analytical skills to forecast room availability and interpersonal abilities to address guest inquiries and concerns, all while upholding the establishment’s standards for excellence and comfort. Possess excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills Possess excellent interpersonal and communication skills (verbal and written), fluent English and articulate Have the ability to work efficiently, independently and cohesively, consistently producing quality results Ability to work in a fast-paced and dynamic environment What we offer you: Multiple benefit plans to suit your needs Paid Time Off 401K Opportunities for advancement Positive and respectful work environment where diversity is valued Generous employee discounts on dining, retail, amusements, and hotels Community volunteer opportunities Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying. Posted Salary Range USD $12.00 - USD $15.00 /Hr. Tipped Position This position does not earn tips