Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Dellshire, a distinctive pre-build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four-star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality.   As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you’ll join a people-first culture that values collaboration, growth, and exceptional service. If being part of a one-of-a-kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Reservations Agent

Dellshire Resort | Opening Spring 2026
Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.
At Dellshire Resort - a world-class, medieval-inspired destination where technology meets timeless adventure - you’ll join a team dedicated to awakening imagination, wonder, and connection.

The Reservations Agent is responsible for providing exceptional service while efficiently handling all guest room reservations, inquiries, and requests. This position plays a key role in ensuring a positive first impression for future guests by offering accurate information, professional communication, and a genuine commitment to service. The Reservations Agent upholds Dellshire Resort’s standards of hospitality and assists in maximizing room revenue through effective selling techniques and attention to detail.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.Work with a team that values creativity, collaboration, and connection.Experience professional growth in a dynamic, pre-opening environment with room to make your mark.Competitive payComprehensive health, dental, and vision coveragePaid time off and holidays401(k) with employer matchAssociate recognition programsExclusive discounts and family perksFree employee meal daily

What You’ll Do

Answer incoming calls, emails, and online reservation inquiries in a professional and courteous manner.Accurately process reservations, changes, and cancellations according to resort policies and procedures.Promote the resort’s amenities, special offers, and packages to enhance the guest experience and maximize revenue.Provide detailed information about room types, rates, availability, and resort facilities.Maintain accurate records of all reservations and guest communications within the property management system.Communicate special requests and booking details to appropriate departments.Work closely with the Front Office and Sales teams to ensure seamless guest experiences and accurate room inventory.Assist with group reservations, corporate bookings, and travel agency inquiries as needed.Verify and process payment information accurately and securely.Follow all reservation policies regarding guarantees, deposits, no-shows, and cancellations.Handle guest concerns and escalations professionally, ensuring prompt resolution or referral to leadership.Uphold Dellshire Resort’s brand standards, service values, and commitment to excellence.

What are we looking for?

Who You Are

High school diploma or equivalent required; hospitality or business coursework preferred.Minimum 1 year of experience in hotel or resort reservations, front desk, or customer service role preferred.Strong communication and interpersonal skills, both verbal and written.Proficiency in Microsoft Office and property management systems (Opera, SynXis, or similar).Excellent organizational skills and attention to detail.Ability to multitask and remain calm under pressure in a fast-paced environment.Professional appearance and demeanor.Flexibility to work weekends, holidays, and evenings as required by business needs.Other duties as assigned by Manager.

Join us in creating something extraordinary.
Apply today to bring your passion for sales and hospitality to Dellshire Resort—where every reservation tells a story, and every story begins with you.

Dellshire Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Pyramid Global Hospitality is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

Compensation:

$15.50

-

$15.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.