About the Job:

An exciting opportunity has arisen for a Reservation Agent to join the Reservation team in Jumeirah Olhahali Island. 

The main duties and responsibilities of this role include:

Prompt professional email response within less than 24 hours of receiving the query, prioritizing correspondence that pertains to the current or within the monthAttending calls within 3 rings with proper greetings, under IFH & LQA standardsTaking all necessary details of the guests during the booking process (recognizing repeaters, contact details, passport copies of all guests, flights details, special occasion, preferences), and are properly updated in the OperaObserving proper and professional email and telephone etiquettes. Reads all reservation correspondence thoroughly for Special Instructions, Requests and ensures that the information is passed onto the respective departmentsCommunicating the last-minute changes (new booking, cancellation, additional information) to the respective departmentsEnsures that all bookings are guaranteed with payment before the cancellation period.Follow-up No Shows to the agent or the guests to check if there are changes on flights, cancelling the booking before the Night Audit for the non-guaranteed bookings, and charging the No Show fee if applicable, and brief the Manager on the updatesReport online bookings without payment and/or of the guests do not correspond to our email and call.Reconciliation of commissionable bookings in the extranet if requiredOffering wholesaler rates for partners only, and commissionable rate for non-partners.Sending invoices with correct total amount matching the OperaUsing of online payment link to process payment by card, imposing commission for partnersProtecting the records of the guests and company, keeping these confidentialQuality checks, especially on room rates to avoid rebates

 

About You:

The ideal candidate for this position will have the following experience and qualifications:

2 years of relevant experience in hospitality or related industries Experience working in a multi-cultural environment Strong communication and interpersonal skills Proficiency in English  Leadership and team management skills.

 

About the Benefits:

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

Supportive and inclusive work environmentAccess to Learning & Development programs and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryMeals and Laundry servicesRest and Relax vacation