**Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. **Job Description:** This position handles day-to-day service issues within the operation as well as the Key Accounts in the organisation. He/She works with hourly and management staff to address customer service, processes, staffing, and training. This position coordinates the needs and efforts of the operation to ensure customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems by the KAM admin team, as well as the general relationship management of Key Account Customers. He/She will be required to onboard and train customers, manage service levels, identify new business opportunities within the book of business. **Employee Type:** Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.