Representative, Patient Relations
AHMC Healtcare
Welcome page Returning Candidate? Log back in! Representative, Patient Relations Posted Date 18 hours ago(1/12/2026 5:05 PM) Requisition ID req27341 Facility Whittier Medical Center # of Openings 1 Shift Days Category Nursing Administration Position Type Regular Full-Time Minimum USD $21.72/Hr. Midpoint USD $26.92/Hr. Overview
request/need service, investigates and documents results of each.Follow through with complaints regarding hospital staff, medical staff and other patients and
visitors.Responsible for the timely resolution of Asian patient problems and for assuring Asian
patient/guest satisfaction to the extent possible, given the parameters of the hospital policies
and procedures.Explains hospital policies, procedures, and routines applicable to individual patients and their
families.Must be able to speak/read/write Chinese language and translate documents.Evaluate the level of patient satisfaction with respect to their hospital experience and provides
Administration, department managers and the Medical Staff with the results of such data.Acts as the hospital liaison between hospital and community in order to weave the hospital
into the fabric of the community at the request of Administration.Communicate effectively verbally to ensure understanding. Leads through listening,
questioning, etc.Exhibits willingness to resolve problems as they arise.Consistently projects positive professional image through appearance and behavior.Completes assigned work on time.Has read, understands, signed and conducts self in accordance with the Standards of
Conduct.Demonstrates the philosophy of team concept.Participates in group projects and staff meetings. Qualifications Minimum Education: College degree preferred.Minimum Experience: Minimum three (3) years experience in social services in a health
care setting preferred. Minimum two (2) years experience in mental health training
preferred. Bilingual required, English, prefer Chinese and/or CantoneseRequired Licenses/Certifications: N/A Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
The Patient Relations Representative will assist non-English speaking patients during their stay at Whittier Hospital Medical
Center. The Patient Relations Representative will provide cultural, social service support and assistance to help meet the needs
of patients and act as a liaison between departments and physicians to ensure that the patients needs are met during their
hospital stay.
Responsibilities:
Conducts face to face Asian patient interviews, questionnaires/surveys.Functions as an integral part of the patient's grievance mechanism for problems concerning patient care services.Advises Asian patients regarding hospital's policies and procedures.Prepares and analyzes a monthly inpatient/outpatient satisfaction survey report.Participates in appropriate community activities.Presents self and hospital in a professional manner.Performance Standards:
Greeting patients and visitors with a smile and attentive manner.Responds to referrals from patients, families, staff and physicians, interviews individuals whorequest/need service, investigates and documents results of each.Follow through with complaints regarding hospital staff, medical staff and other patients and
visitors.Responsible for the timely resolution of Asian patient problems and for assuring Asian
patient/guest satisfaction to the extent possible, given the parameters of the hospital policies
and procedures.Explains hospital policies, procedures, and routines applicable to individual patients and their
families.Must be able to speak/read/write Chinese language and translate documents.Evaluate the level of patient satisfaction with respect to their hospital experience and provides
Administration, department managers and the Medical Staff with the results of such data.Acts as the hospital liaison between hospital and community in order to weave the hospital
into the fabric of the community at the request of Administration.Communicate effectively verbally to ensure understanding. Leads through listening,
questioning, etc.Exhibits willingness to resolve problems as they arise.Consistently projects positive professional image through appearance and behavior.Completes assigned work on time.Has read, understands, signed and conducts self in accordance with the Standards of
Conduct.Demonstrates the philosophy of team concept.Participates in group projects and staff meetings. Qualifications Minimum Education: College degree preferred.Minimum Experience: Minimum three (3) years experience in social services in a health
care setting preferred. Minimum two (2) years experience in mental health training
preferred. Bilingual required, English, prefer Chinese and/or CantoneseRequired Licenses/Certifications: N/A Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs
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