The Replacement Services Specialist will assist with the replacement rental process including  Reservations, liaising with body shops and/or insurance companies to manage rentals with the intent of keeping the average length of rental to a minimum, and handling replacement customer service issues brought forth by the renter or third-party payor such as an insurance or fleet company.

The Replacement Services Specialist will be trained on replacement rental processes to enable the individual to manage rentals for our insurance replacement customers.  A successful candidate will conduct a variety of responsibilities on a daily/weekly basis inclusive of the following:

What You’ll Do:

Assist customers via phone to secure rental reservations and resolve customer service issues related to insurance replacement rentalsObtaining and documenting Body Shop repair statuses with efficiency, thoroughness, and accuracyEfficiently managing rentals, following insurance and fleet company guidelines, with the mindset of keeping the length of rental as low as possibleMake initial customer contact via SMS text or outbound calls for assignments received from insurance or fleet companies.Other duties as assignedWorking knowledge of MS Office 365, Excel, Word, AccessAuto-claims insurance experience preferred

 

What We're Looking For:

1 Year of Customer Service experience, required1 Year of Call Center experience, requiredExcellent verbal, written and interpersonal communication skillsExcellent problem-solving and decision-making skillsProven strong sales and closing skills with the ability to be friendly and engagingAbility to multi-task in a fast-paced environment using multiple systems andapplicationsAbility to be detail-oriented with the ability to adapt to new technology and processesAbility to work a flexible scheduleMust be able to work independently and in a team environment

 

This position has a starting salary for $16.00/hour.

 

What You’ll Get:

40% off any standard Hertz Rental   Paid Time OffMedical, Dental & Vision plan optionsRetirement programs, including 401(k) employer matching.Paid Parental Leave & Adoption AssistanceEmployee Assistance Program for employees & familyEducational Reimbursement & DiscountsVoluntary Insurance Programs - Pet, Legal/Identity Theft, Critical IllnessPerks & Discounts –Theme Park Tickets, Gym Discounts & more