**Our values start with our people, join a team that values you\!** \#LI\-Remote Bring your talents to Ross, our leading off\-price retail chain with over 2,200 stores, and a strong track record of success and growth\. Our focus has always been bringing our customers a constant stream of high\-quality brands and on\-trend merchandise at extraordinary savings\. All while providing a fun and exciting treasure hunt experience\. As part of our team, you will experience: + **Success\.** Our winning team pursues excellence while learning and evolving + **Career growth\.** We develop industry leading talent because Ross grows when our people grow + **Teamwork\.** We work together to solve the hard problems and find the right solution + **Our commitment to Diversity, Equity & Inclusion, and our community\.** We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger\. We strive to be a positive force in our community\. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide\. With 2023 revenues of $20\.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams\. **GENERAL PURPOSE:** Reporting to the Manager of HR Services, this role is responsible for leading and coordinating the daily administration of HR case management and team operations\. The position ensures the efficient, timely, and compliant delivery of HR LOA services in alignment with company policies and regulatory requirements\. This role collaborates closely with cross\-functional HR teams, vendors, and operational partners to drive service excellence and continuous improvement\. The base salary range for this role is $77,900 \- $117,050\. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location\. The range listed is just one component of the total compensation package for employees\. Other rewards vary by position and location\. Benefits offered to all Associates include Accident, Critical Illness, Vision, Auto, Home, and Pet insurance programs; Associate Discount, Identity Protection, Associate Purchase Program, Benefit Hub Discount Mall, Employee Assistance Program and Commuter Benefits, 401K \(service requirements\), Employee Stock Purchase Program, Ross Cares Fund, College Discounts, Sick Pay \(where legally required\) and Referral Bonuses\. In addition, all Full\-Time Associates, including FT Retail Associate, Area Supervisor, Assistant Store Manager and Store Manager, are eligible for extended benefits offered including Medical/Dental/Vision Health Insurance, Legal Insurance, Vacation Buy, Flexible Spending Account, Health Savings Account, Life/ADD Insurance, Long\- Term Disability, Enhanced Maternity and Parental Leave Benefit, Vacation Pay accrued at a rate of 15 days/year, 15 Personal and Company Holidays\. AS, ASM and SM Associates in Stores and Exempt Corporate and Merchandising roles are also eligible to receive a Bonus based on individual and business performance\. **ESSENTIAL FUNCTIONS:** • Manage all staff by supporting day\-to\-day operations to include: Monitoring case load, audits to ensure quality and accuracy, real time administration, prioritizing and problem solving\. • Inspire and motivate direct reports daily through high case count and critical incidents\. • Establish and maintain consistent and productive routines around recognition, ongoing learning / development, recruitment, communication, process improvement, and progress toward annual goals\. • Use of analytics to coach team and influence outcomes\. • Provide consistent and meaningful feedback and training for direct reports to include use of company sponsored development programs, Focal Reviews, recognition and accountability for underperformance\. • Demonstrates urgency in researching escalated issues and partnering with clients with timely outcomes\. • Ensures timely and accurate delivery of key processes; keep process documentation up to date\. • Proactively works with key partners to inform, collaborate, problem solve and meet service level expectations\. • Actively solicits feedback from clients to validate service levels and process improve\. • Consults and makes recommendations for process improvement to the HR Leadership team regarding trends, efficiencies, and operational issues\. • Makes recommendations to manager and occasionally makes decisions regarding hiring, performance and disciplinary action of Associates\. • Participates in group projects and other duties as assigned\. **COMPETENCIES:** **People** • Building Effective Teams \(for managers of People and/or Projects\) • Developing Talent \(for managers of People\) • Collaboration **Self** • Leading by Example • Communicates Effectively • Ensures Accountability and Execution • Manages Conflict **Business** • Business Acumen • Plans, Aligns and Prioritizes • Organizational Agility **With particular emphasis on the following specific position\-related competencies:** • Technical Competence/Expertise • Driving for Results • Managing & Measuring Work • Customer Service • Decision Making • Solution based Problem Solving **QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:** • Bachelors' Degree in Human Resources Management or related business degree preferred • 2\-3 years Human Resources experience \(specialist experience may be necessary\) • 1\-2 years' experience of directly supervising employees • Ability to spot trends through use of data and effectively articulate suggestions to process improve • Proficient in Outlook, Excel, Word and PowerPoint, Case Management systems • Highly organized with ability to plan and prioritize in fast paced environment with high case count and frequent exposure to critical incidents **PHYSICAL REQUIREMENTS/ADA:** This position requires the ability to work in an office environment, including using a computer, attending meetings, working as part of a team, and the ability to communicate with team members and others\. Regular attendance also is a requirement of the position\. This position may be performed remotely anywhere within the United States\.\#LI\-Remote **SUPERVISORY RESPONSIBILITIES:** HR Coordinators HR Representatives and Sr\. HR Representatives HR Specialists and Sr\. HR Specialists **DISCLAIMER:** This job description is a summary of the primary duties and responsibilities of the job and position\. It is not intended to be a comprehensive or all\-inclusive listing of duties and responsibilities\. Contents are subject to change at management's discretion\. Ross is an equal employment opportunity employer\. We consider individuals for employment or promotion according to their skills, abilities and experience\. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce\. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex \(which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding\), veteran status, military status, marital or registered domestic partnership status, medical condition \(including cancer or genetic characteristics\), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws\.