Apply Job Type Part-time Description

The Intake and Scheduling Coordinator (“ISC”) is responsible for acting as the liaison between patients and providers. The ISC ensures patient appointments are scheduled properly for Behavioral Health visits and all necessary intake information is completed before the patient’s appointment. The ISC confirms all parties involved are notified of dates and times and resolves scheduling conflicts. The ISC will also be responsible for facilitating relations between QV’s practice and outside counselors to ensure patients continuity of care by assisting with connecting and/or scheduling parties together. The ISC’s administrative duties will include responding to medical record requests, referral processing, insurance authorizations, patient appointment scheduling, program communication to potential candidates, communication with referral sources and other tasks assigned. We are looking for an individual that has consistent availability to work Wednesdays from 8a-6p, as well as flexibility to work other days on occasion to cover vacations, sick time, or help with additional workload (approximately 10 hours per week).

JOB DUTIES:

Act as a key point of contact between patients and providersRelay information, concerns, and feedback from both sides to ensure mutual understanding and collaborationContacts patients prior to appointment via verbal call for courtesy appointment reminderTriage incoming phone calls to departmentEnsure patient demographic and insurance information is accurate and updated. Collect patient copay over the phone.Advocate for necessary resources, support, and improvements to enhance clinic performanceReliable and punctual when reporting for scheduled workUnderstanding of HIPPA requirementsAdheres to patient confidentiality policiesResponds to medical record requestsResponsible for the tracking, coordination and communication of patient referralsEnsures complete and accurate patient registration, including demographics and current insurance informationAssembles information concerning patient’s clinical background and referral needsContacts insurance companies to ensure verification of benefits and prior authorization approval requirements are metReviews details and expectation of referral with the potential patientEnsures that referrals are addressed in a timely mannerCompletes prior authorizations as needed for referralsContacts patients regarding upcoming or missed appointmentsAnswers and triages phone calls from patientsUtilizes EMR functionality to address patient care dutiesActs with honesty and integrity in all business transactions, including, but not limited to, employment applications/resumes, patient records, time records, and financial transactionsAll other duties as assigned Requirements

ESSENTIAL JOB REQUIREMENTS

Reliable Internet: Required to have reliable internet for remote position. Download and upload speed must be at minimum 50mbp separately, not combined.Phone: Ability to use Ring Central for wi-fi calling line on personal cell phone and/or stationary phone provided from companyComputer: Functioning computer, desktop, and/or laptop provided from company

EDUCATION

High School graduate or equivalentIowa Mandatory Reporting (Adult and Child)College work preferred