Remote Patient Transportation Coordinator **ACC Premiere** 15 Positions ID: 87083 Posted On 02/05/2026 **Job Overview** _Are you passionate about delivering exceptional customer service?_ At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. _If you have experience in retail, customer service, and/or data entry, we want to hear from you!_ **RESPONSIBILITIES** : You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You’re helping to solve one of the nation’s growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time. + Consult with customers to understand their needs and determine the best option. + Have excellent verbal communication skills + Ability to adapt to different types of customers and use positive language to represent yourself and the Company + Use excellent customer service skills to handle escalated customer interactions **WORK ENVIRONMENT AND WORKSPACE:** + Dedicated home office workspace, ideally a separate room with its own door + Adequate space to set up the workstation + Ability to hardwire internet (direct connection to your router) + Three power connections + No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) + Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible. **PREFERRED SKILLS:** + Minimum of 2 years customer service experience in a call center environment + Experience supporting brand products and services + Positive and professional demeanor + Excellent written and verbal communication skills + High school diploma required; college education preferred + Experience with diagnosing and troubleshooting + Familiarity with supporting consumer products and/or services. **TRAINING:** + Product Training + Systems Training + Live Remote Training + Dayshift Training + 100% attendance required **SCHEDULE:** + 8-hour shift + Full-time only + Schedules may include a weekend shift + Schedules are assigned in the interview process and will remain as your permanent schedule **BENEFITS** : + Health, dental, vision, and life insurance + 401(k) + Daily Pay + Employee assistance program + Referral Program _Ready to make a difference? Apply today and join a team that values your skills and contributions!_ Primary Contact 1724689338788 LuAnn Lackey Director of Operations , Phone Phone Phone Fax llamorte@accpremiere.com Email False False False **Job Details** Categories Customer Service Health Care Location Dubuque, IA Shift First Shift Second Shift Job Type Employee Full/Part Full Time Pay/Salary $11.50-$12.00 Benefits Health Insurance Vision Insurance Life Insurance Retirement Plan PTO (Paid Time Off) **Qualifications** Education High School/GED Experience 1-2 Years Company ID 51915 Job REQ # \# Positions 15 Start Date 20260205 End Date 20260305 Featured Job 0 TH Ad 0 TH Comments **Similar Jobs** Client Coordinator Cottingham & Butler/ SISCO Patient Account Coordinator Express Employment Professionals Administrative Service Coordinator Managed Solutions Group Service Coordinator (Dispatcher) Managed Solutions Group Administrative Service Coordinator Managed Solutions Group Service Coordinator (Dispatcher) Managed Solutions Group TPA Sales Executive (Fully Remote) Cottingham & Butler/ SISCO Claims Coordinator Cottingham & Butler/ SISCO Staffing Account Coordinator Sedona Staffing Services SQF & Food Safety Coordinator Sedona Staffing Services **Share this Job** ACC Premiere **About the Company** We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the world' most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.