Job Title: Remote HR Assistant Job Description Join a dynamic team committed to delivering best-in-class Leave of Absence, Disability, and HR services to employees, applicants, job seekers, and candidates globally. Our team is dedicated to providing accurate, consistent, and timely responses to inquiries through various channels such as phone, web cases, and chat. Responsibilities + Take ownership of employee contacts, ensuring each contact is resolved with a high degree of problem-solving and customer focus. + Receive and resolve inquiries primarily via phone, chat, and emails as the first point of contact for Leave, Disability, and related inquiries. + Resolve inquiries by referring to available documentation and escalate when necessary. + Build customer trust through empathetic, personalized conversations. + Respond to issues that arise during leave events and ensure proper communication and documentation. + Use critical thinking to balance process adherence with employee needs in analyzing disability, leave, and accommodations requests. + Consult and collaborate with partner teams to resolve cross-functional issues and improve policies. Essential Skills + Strong communication skills + Ability to demonstrate empathy + Proficient in customer service/support through phones and chat + HR knowledge + Capability to research and find answers or information Additional Skills & Qualifications + Experience dealing with customers and using empathy skills + Proven ability to adapt to constantly changing workloads + Ability to manage confidential and sensitive employee information + Detail-oriented with strong analytical and problem-solving skills Work Environment This is a 100% remote position. Candidates must have a dedicated space in their residence to perform the role effectively. Expect to be on camera during training and nesting periods. Job Type & Location This is a Contract position based out of Seattle, WA. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jan 12, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.