Job Title: Remote HR Assistant II Job Description We are seeking exceptionally talented, bright, and driven individuals to join our HR Live Support team. Our team provides best-in-class Leave of Absence, Disability, and HR services to employees, applicants, job seekers, and candidates globally. We offer accurate, consistent, and timely responses to inquiries through various contact channels, including phone, web case, and chat. Responsibilities + Take ownership of employee contacts, ensuring each is resolved with a high degree of problem-solving and customer obsession. + Receive and resolve inquiries primarily via phone, chat, and email, acting as the first point of contact for Leave, Disability, and related inquiries. + Resolve inquiries holistically by referring to available documentation, escalating when necessary. + Build customer trust through empathetic, personalized conversations and adjust case management plans to meet employees' changing needs. + Respond to employee-impacting issues that may arise during leave events, ensuring proper communication and documentation. + Use high judgment, critical thinking, and rationale to balance process adherence with employee needs, analyzing and deciding on disability, leave, and accommodations requests. + Consistently consult and collaborate with partner teams to resolve cross-functional issues and improve policies. Essential Skills + Strong communication skills + Organizational skills + Customer service and support (phones and chat) + Human resources knowledge + Proficiency in computer usage + Ability to show and demonstrate empathy + Research skills to find answers and information Additional Skills & Qualifications + Experience dealing with customers and exceptional empathy skills + Proven ability to adjust to changing workloads and manage customer contacts in a fast-paced environment + Ability to manage confidential and sensitive employee information, adhering to strict data privacy guidelines + Detail-oriented with the ability to analyze, problem-solve, organize, and manage multiple priorities Work Environment This is a 100% remote position. Candidates must have a dedicated space in their residence to successfully perform the role and responsibilities. There are expectations to be on camera during the training and nesting period. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 22, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.