Job Title:

Release Manager

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as \"World's Best Workplaces,\" “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking a proactive and detail-oriented Release Manager to lead and coordinate software releases across the Americas region. This role plays a key part in ensuring the smooth deployment of applications and services into production and higher environments, while adhering to client-defined release processes and supporting incident resolution and operational stability.

Key Responsibilities:

Coordinate and manage software releases across the Americas region, ensuring alignment with business priorities and release schedules.

Support production and higher-environment deployments, collaborating with development, QA, and operations teams to ensure successful and timely releases.

Monitor and respond to production alerts, taking necessary actions to minimize downtime and ensure system health.

Assist with incident management and resolution, working cross-functionally to address and resolve release-related issues promptly.

Ensure compliance with the client-defined release process, including documentation, approvals, and change control procedures.

Maintain and continuously improve release documentation, runbooks, and schedules.

Facilitate deployment readiness reviews, go/no-go decisions, and post-release retrospectives.

Collaborate with stakeholders to communicate release plans, timelines, and status updates effectively.

Required Qualifications:

Bachelor’s degree in Computer Science, Information Technology, or related field.

3–5+ years of experience in release management or a similar role.

Strong knowledge of software development life cycle (SDLC), CI/CD pipelines, and deployment best practices.

Experience with tools such as Jira, ServiceNow, Git, Jenkins, or similar.

Excellent coordination, communication, and problem-solving skills.

Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

Familiarity with change management frameworks.

Experience working in enterprise environments and large-scale application deployments.

Knowledge of Salesforce and other cloud platforms (AWS, Azure) and infrastructure-as-code tools is a plus.

#LI-Remote #LI-Mexico #ReleaseManager #Salesforce

Location:

MEX Work-at-Home

Language Requirements:

Time Type:

Full time

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