**Job Description​** Position involves verifying payor type, eligibility and insurance benefits, as well as estimate completion and money collection over the phone within assigned work queue. Position also involves ensuring payor pre-certification has been obtained and communicated to all appropriate parties and placed on the account for billing purposes with minimal support from a supervisor. Position requires extensive phone and computer work, as well as interaction with patients, payors, schedulers and physicians’ offices. Position requires extensive multitasking while utilizing multiple systems and resources. + Able to answer basic insurance questions with minimal support. + Demonstrates quality customer service. + Participates in timely efficient workflow. + In Centralized Patient Access/Scheduling: + Achieves quality score for career ladder level I as determined by Patient Access Leadership. + Ability to perform Insurance Verification in at least one location. + Consistently scores a minimum of 92% on a customer service review. + Productivity goals met where applicable. **Job Requirements** Applicable Experience: 1 year **Job Details** Full Time Day (United States of America) **_The best place to get care. The best place to give care_** **. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.** **Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.**