Our client, a leader in the utilities and regulatory industry, is seeking a Regulatory Analyst to join their team. As a Regulatory Analyst, you will be part of the support team dedicated to enhancing customer service and resolving rate cases. The ideal candidate will have strong analytical skills, excellent communication abilities, and a curiosity about the utilities and regulatory landscape, which will align successfully in the organization. **Job Title:** Regulatory Analyst **Location:** Remote **Pay Range:** $65.00/ hour - $70.00/hour **What's the Job?** + Support rate cases by analyzing customer interactions and identifying the reasons behind billing discrepancies. + Document processes and tools to assist management in understanding customer service outcomes. + Develop dashboards and maintain Power BI for effective data visualization. + Engage with team members to intake discovery questions and ensure deadlines are met. + Utilize Excel and SharePoint for data management and reporting. **What's Needed?** + Experience in audit or customer interaction roles. + Familiarity with regulatory processes in the utilities sector is a plus. + Strong storytelling skills to effectively communicate customer service narratives. + Ability to work collaboratively in a team environment while managing multiple tasks. + Background in regulatory, rates, finance, accounting, or reporting + Proficiency in Excel and experience with data visualization tools like Power BI. + Familiarity with Peoplesoft Financial System and SAP **What's in it for me?** + Opportunity to work in a dynamic and supportive environment. + Engagement in meaningful work that directly impacts customer satisfaction. + Professional growth and development opportunities within the regulatory field. + Collaboration with a diverse team of experts in the utilities industry. + Flexible work arrangements within the Central/Eastern time zones. **Upon completion of waiting period consultants are eligible for:** + Medical and Prescription Drug Plans + Dental Plan + Vision Plan + Health Savings Account + Health Flexible Spending Account + Dependent Care Flexible Spending Account + Supplemental Life Insurance + Short Term and Long Term Disability Insurance + Business Travel Insurance + 401(k), Plus Match + Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you! **About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells** _ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.