As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Time as Reported / Per Diem Scheduled Weekly Hours: As Scheduled Department: 500354 Imaging Sciences-Breast Center Work Shift: UR - Day (United States of America) Range: UR URCA 204 H Compensation Range: $18.50 - $24.98 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ **Responsibilities:** Provides Mobile Mammography Services throughout multiple counties in Western NY. Responsible for various duties, such as driving to assigned location, greeting patients to collect required registration data, performing check-in and checkout procedures, verifying insurance, and communicating patient financial assistance needs. **ESSENTIAL FUNCTIONS** + Drives the mobile mammography coach in a safe, responsible manner. Ensures the mobile mammography coach is adequately fueled and mechanically sound, completing pre- and post-inspections before and after each use. Obtains routine maintenance of the mobile mammography coach as required for fuel, oil change, cleaning, and tire pressure. Cleans inside of mobile mammography coach daily and stocks required supplies as needed. Flexibility and transportation to other locations and hours of operation may be required. + Confirms or collects patient demographics and financial information to ensure a billable account. Stores patients in billing and scheduling systems. Identifies dual patient identification processes using University and departmental policies. Verifies insurance eligibility/coverage and obtains necessary pre-certifications/authorizations when applicable. Identifies and corrects registration errors, complete missing registration data. Sets up new patient records accurately in information management systems. Manages incoming calls while providing necessary information. Greets patients and/or their representatives and provides direction as needed. Interviews the patient and/or their representative for necessary information and completes the registration process as defined by departmental policy. Remains visible and accessible to patients. Keeps patients informed of schedule progress and delays. Acts as information resource for patients. + Schedules/reschedules/cancels visits for walk-in and return visits to imaging using scheduling systems. Schedules outside studies into hospital and imaging information systems. Monitors exam schedules and reports problems or concerns to area supervisor(s). Coordinates patient transportation and interpreter services as needed. + Communicates with HIM to obtain accurate patient information. Corrects errors in patient study association and patient identification errors. Reconciles patient data when multiple accounts exist to combine records. Scans visit documentation and stores in information system(s). Transfers outside studies to PACS or archiving/Image sharing applications. Administers health history paperwork to patients. Administers ambulatory patient surveys. + Treats patients and colleagues with courtesy and respect. Understands and meets the needs of internal customers. Identifies areas of improvement, notifies supervisor(s) and departmental management. Identifies patient needs and services provided. Assess patient special needs. Monitors reception area to ensure patient comfort. Makes decisions to improve patient satisfaction. Communicates with external customers such as, but not limited to, payers, physician offices, and other departments. + Provides training to new clerical staff in all aspects of department specific work practices including orientation, registration, charge entry, scheduling, reception, image management and customer service. Acts as information resource for department clinical staff in regards to all aspects reception/scheduling/registration functions and responsibilities. Attends educational programs and teach newly hired or less experienced staff. + Other duties as assigned. **MINIMUM EDUCATION & EXPERIENCE** + Associate's degree and 2 years of relevant experience in a healthcare or customer service setting required + Or equivalent combination of education and experience **KNOWLEDGE, SKILLS AND ABILITIES** + Basic computer skills required + Excellent customer service and communication skills required + Friendly positive disposition required **LICENSES AND CERTIFICATIONS** + CDL - Group A - Commercial Drivers License upon hire required or + CDL - Group B - Commercial Drivers License upon hire required or + CDL - Group C - Commercial Drivers License upon hire required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law. Notice: If you are a **Current Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward. **Learn. Discover. Heal. Create.** Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better. If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals. At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.