Company Description

Within H&M, our Logistics network ensures a seamless, flexible, and swift distribution process, by delivering products to our stores and online customers, every single day. Working as part of a demand-driven, efficient, circular supply chain, our dynamic logistics teams are consciously committed to and guided by our values.  We work with scalable and innovative technical solutions, with our customer in mind. We don’t just go with the flow- we manage it, together with our service-focused, competent, motivated teams around the world.

Simply put, our Logistics function ensures the right product arrives at the right place, at the right time, with the right quality and at the right cost within all channels– with the least possible impact on the environment.

Welcome to Logistics!

Job Description

As Regional Trade Operations Manager, you are responsible to operate and develop the trade processes with optimized efficiency, accuracy and quality in the Logistics Region. Lead the work to strategically develop the regional import/export setup in a catalytic way and in close collaboration with Central Trade to manage expansions and business developments connected to the Logistics Region.

Key Responsibilities:

• Responsible for regional Trade Operations and related performance, including cross-border related inbound, outbound, returns and DC moves flows.
• Define and follow-up regional Trade operational goals and priorities and lead the regional trade teams in a catalytic way.
• Lead and ensure close collaboration with local trade teams, incl. follow-up overall Trade operations and KPI’s, operational cost etc. and ensure ongoing data quality.
• Responsible to define and follow-up the regional Trade budget, also taking responsibility for finance and report control on all Trade in the Logistics Region, including duty and Trade Operations related invoice control.
• Responsible for regional Inland Haulage (port to DC) Transport Operations and related performance.
• Ensure compliance to import and export process standards and rules for commercial and non-commercial goods when shipped under customs control.
• Continuously strive to improve Trade operational excellence and compliance to secure stable trade operations within defined global operational and tech standards, balancing cost, service levels, sustainability impact and end-to-end flows.
• Clarify Trade related procurement needs to regional commercial, also participating in procurement process.
• Lead regional trade security & risk management programs.
• Build and maintain strong Trade supplier relationship and secure frequent follow-up on performance and compliance, highlighting trends, problems, opportunities and status of agreed targets and SLAs.
• Act as point of contact towards Regional Sales on cross-border topics.
• Ensure close collaboration with Central Trade on regional trade compliance and performance, to identify end-to-end cross-regional trade synergies.
• Ensure establishment of new Trade teams and strengthen as-is local Trade team based on expansions impacting trade within the Logistics Region.
• Actively stay up-to-date on global logistics end-to-end operational status, KPIs, issues and risks.
• Identify sustainability opportunities and challenges from a social, economic and environmental perspective.

Qualifications

• Ability to collaborate, interact and navigate with central and regional teams and stakeholders, both internally and externally, with a level of seniority.
• Deep expertise in strategic Trade processes and compliance.
• Strong strategic and analytical mindset, including ability to plan, prioritize and delegate high numbers of tasks with varying workload and importance.
• Strong understanding regional processes, methodologies and principles.
• Demonstrated strategic vision and ability to anticipate future consequences and trends, incorporating them into a plan with relentless focus on execution.
• Process knowledge - understand majority of all trade operation practices and document operation practices.
• Strong knowledge of other areas of logistics – mainly on international shipping both operationally and functionally as well as procurement and vendor management.
• Strong understanding of business needs for both retail and online.
• People management skills (Planning & organizing, making impact, delegating & leading in a catalytic way).
• Change management & Implementation skills (Drive & initiate, Interacting with colleagues and open minded).

• Preferably with previous experience in Regional Trade Management position within Asia Pacific Region

 

Additional Information

Are you ready to join?

You will become a part of Logistics Asia & Pacific, and this is a full-time position, starting as soon as possible with direct reporting line to the Regional Transport & Trade Operations Manager. The role will be based in Hongkong SAR. Travel is required. Please apply by sending your CV in English as soon as possible, but no later than October 3, 2025. If you have questions about the recruitment process, please contact [email protected]

Inclusion & Diversity
H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organization. Our teams should consist of a variety of people that share and combine their knowledge, experience, and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process. We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.