All Ways Caring HomeCare
OverviewThis QAM/HRS provides operational support across key human resources functions, including training, recruitment, hiring, onboarding, HR compliance, and employee retention. In partnership with the Quality, Risk, and Compliance teams, the position helps maintain regulatory compliance and conducts auditing to mitigate operational risk. These efforts ensure adherence to state, federal, and company requirements most importantly safeguarding our clients and supporting them in living their best lives. If you’re passionate about service quality and fostering a culture of compliance, apply today!
Provides administrative support in the areas of employee recruitment, hiring, retention, and evaluationProcessing, verifying, and maintaining documentation relating to personnel activities such as staffing, recruitment, training, grievances, performance evaluations, and classificationsProcessing and reviewing employment applications in the ATS in order to evaluate qualifications or eligibility of applicantsExamining employee files to answer inquiries and provide information for personnel actionsRequesting information from law enforcement officials, previous employers, and other references in order to determine applicants' employment acceptabilityResponding to employee, manager and HR team requests and escalating issues as appropriateProviding support for employee on-boarding as well as employee exit meetingsConducting orientation and training for administrative staff as needed
External Job Description Partner with operations across all business lines to maximize their use of Best In Class system as a way to define, measure and improve service qualityConduct Quality Reviews including Best In Class reviews, pre/post survey reviews and site visitsAnalyze data from Best In Class, Critical Incidents, Satisfaction Surveys, audits, surveys and other performance data to guide the development or revision of quality improvement goals and objectivesCoach operations through the process of developing and implementing Quality Improvement Plans that will produce substantive change in operation practice that enhance consumers’ quality of lifeReinforce the consistent utilization of risk management systems to maximize the safety and security of people receiving services and staffPartner with the Compliance Department to ensure that allegations are investigated according policy. Conducts investigations as requested and completes investigation reports, including but not limited to critical incidents which may involve abuse, neglect, exploitation or death (as assigned) in a manner that is consistent with the ResCare’s Incident Investigation manualWork with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashionServe as an “in house” expert on licensing/regulatory standards and process, providing technical assistance to operations as neededProvide oversight of contracts and service lines as needed/requiredParticipate in the development and revision of training curricula. Provide training in operations as needed (Best in Class, Behavior Certification, ISC Certification)Implement consistent processes for conducting Best In Class, Health, Safety, Accessibility, Health Services, and Program reviewsIntegrate of Start Ups and Acquisitions. Support newly-acquired and start-up operations to fully implement systems within six monthsSupport operations to provide services in an ethical and lawful manner. Support operations to follow policies and procedures for measuring customer satisfaction in accordance with guidelinesOther duties as assigned Qualifications Bachelor’s degree in human services, education, social work, or related field preferred Experience in quality assurance (including conducting audits and corrective action plans), training and development, project management, continuous quality improvement, and working directly with persons with developmental disabilities preferredKnowledge of quality assurance concepts, systems, and methods for implementing improvement activities, within a residential services field preferredUnderstanding of accreditation standards/processes (Commission on Accreditation of Rehabilitation Facilities, The Council on Quality and Leadership, Joint Commission on the Accreditation of Healthcare Organizations) preferred About our Line of Business
All Ways Caring HomeCare delivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.
Salary Range USD $48,000.00 / Year Options Apply NowApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed iCIMS Application FAQsALERT: We are aware of a scam whereby imposters are posing as employees from our company. Beware of anyone requesting financial or personal information.
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