Regional Operations Manager Job ID 255244 Posted 08-Jan-2026 Role type Full-time Areas of Interest Engineering/Maintenance Location(s) Colchester - England - United Kingdom of Great Britain and Northern Ireland Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service. **Job Summary:** + Responsible for the planning, delivery and close out of key, reactive and operationally impacting Client tactical requests, ensuring compliance and reducing operation risk + Working in partnership with the Service Manager team, provide governance and strategic oversight, ensuring a coordinated control of Risk and Compliance. + Responsibilities: + Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance (e.g. small / tactical operational projects such as ‘mirrors’, ‘toilets’, etc) + Be the primary strategic and operational support point for the Business Unit Leader. + Oversee operational activity in relation to key tactical operations requests across the contract. + Oversee and fulfil all associated client reporting activities. + Responsible for ensuring the team work to a transparent set of shared objectives. + Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions + Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members. + Drive continuous improvement through leading tactical project delivery reviews. + Drive superior account performance to support the client business and contractual objectives. + Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these. + Ensure full contract compliance on operational, risk, and compliance matters. + Measure the contract’s performance against agreed targets and scorecard compliance. + Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships. + Support supply partner management by leading any Hypercare requirement and Value for Money reconciliations. + Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value. + In partnership with Service Managers and the wider Operational team, ensure all account Playbooks are evergreen and meeting the needs of the account. **Person Specification:** + The ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure. + Experience working in retail real estate or a facilities management company + Procurement / vendor management experience is required + Demonstrated experience in managing large teams and stakeholder groups + Experience in the areas of H&S and Energy Management an advantage + Experience in delivering large scale change programmes an advantage + Skills should include organisational development, people management, budget and resource development, and strategic planning + Ability to lead and support a dynamic leadership team CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)